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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
small in the hallway was bad
Business response:
Adam, thank you for staying at Extended Stay America. We are glad to know you had a nice time with us, but we are sorry for the odor issue you experienced during your stay. Your feedback has been shared with the housekeeping team. Thanks again, and we look forward to seeing you back soon. Sincerely, Hotel Management
Roaches The staff was very friendly. That was ine thing that i did love about this room. However, we had to kill about 5 roaches. There were also little baby roaches. The first time we saw the roaches were in the barhroom crawling on the floor. Then while watching tv there wasvone crawling up the wall. Then there was another one crawling up the sheet on the bed. I called the front desk and was told that we could move room after housekeeping was done cleaning however never got a call to follow up. We ended up making sure that... read more
Business response:
We sincerely apologize for the cleanliness issue you experienced in your room and that compromised your stay. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our service moving forward. Once more, we do apologize and hope you will afford us an opportunity to redeem oursel... read more
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
AC wasn’t working, fridge was not working, freezer defrosted and water was in our floor! I had to go buy a fan, night shift person at the front was rude about getting towels, rags.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered and regret the inconvenience it caused. We will share your feedback with our maintenance and housekeeping team to ensure no future guests experience the same. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Shannon, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
It was a nice size clean room! It was in a good location and was very easy to check in to.
Business response:
Jessica, thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Kiley, We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 947 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.