Extended Stay America - New Orleans - Metairie

Business response:

Darlene, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our courteous service, we are sorry for the cleanliness issues you experienced with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your review with us. Although you liked many aspects of your stay with us, we are sorry you couldn’t experience a good night’s sleep in your bed and regret the inconvenience caused to you. Your feedback is noted and will be used to improve our future guest experiences moving forward. Thank you for being our guest, and we hope you’ll choose us again so we can serve you better on your next visit to our city. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

James, we appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Lesley, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your experience at Extended Stay America. It's so nice to know you liked our ideal location and that you were pleased with the exceptional service from our staff. Your compliments will be shared with the team to let them know their efforts are appreciated. Thanks once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management