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Extended Stay America - New Orleans - Metairie
- Hotels
- Metairie, LA
About this business
Extended Stay America Hotel New Orleans - Metairie is located at 3300 S I 10 Service Rd W, Metairie, LA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3300 S. I-10 Service Rd. W., Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent hotel! this my my second time of ESA New Orleans. I love it. I will recommend this hotel to others,
Business response:
Thanks for returning back and being our guest. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the recommendation, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Death in family trip Family traveled down to Metairie for death in family. Keisha, Lee and John were wonderful to all of us. Their presence and kindness to us helped make our family tragedy a little bit easier.
Business response:
Deborah, thank you for staying at the Extended Stay America. It's terrific to know that team member made you feel so welcomed. We will share your compliments with Keisha, Lee, and John. We hope you will stay with us again the next time you are in our area. Sincerely, Hotel Management
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Great stay I am very pleased with this hotel. The entire hotel is free of the smoke smell, which is our main concern because i have recently experienced that. It feels nice and comfortable with the kitchen. Staff is helpful. And there is even available utensils and pots when we go ask free of charge. Also clean !
Business response:
Thanks for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management
Really Nice Staff, but.... The staff was really kind and helpful. That is the best quality of this place. A good value for the area, but generally not that clean, quiet or comfortable. The manager entered my room while I was resting, saying he did not know the room was occupied, which was awkward. I would stay there again if I needed a comparatively inexpensive place to stay near the airport, but will have my expectations adjusted accordingly.
Business response:
It's never our intention to disappoint our guests. We apologize for your unpleasant experience with one of our associates. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We hope you will consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
No hot water! No true variety of tv stations! No pool!
Business response:
Thank you for your review. We are sorry for not meeting your expectations with our facilities. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Young lady working desk at 1am was very good. Unfortunately the first room that I got had not been serviced, (smelly, dirty carpet, beds not made, etc.) this is clearly an error on the part of house keeping. I went to front desk and was assigned a new room. This time, my room was in perfect condition. Overall a nice place for an affordable 1 night stay. No problems with parking, plenty of space and good lighting.
Business response:
Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New Orleans - Metairie
How is Extended Stay America - New Orleans - Metairie rated?
Extended Stay America - New Orleans - Metairie has a 4.1 star rating with 975 reviews.
When is Extended Stay America - New Orleans - Metairie open?
Extended Stay America - New Orleans - Metairie is open now. It will close tomorrow at 12:00 a.m.