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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited on lobby more than 15 minutes because no one else for welcoming in lobby:(
Business response:
Dear Hamza, thank you for choosing our hotel for your stay. We are sorry for the wait time you had at check-in. We have discussed this with our front desk team to see what went wrong and how we can better handle such situations. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
There is no room service for 3 consecutive days. Worst breakfast ever. The money they charge it’s not worth of hotel.
Business response:
Khushal, thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Manag... read more
It not a friendly place, the room needs an update. The kitchenette didn't have nothing to even make a tea. I would like my money back I just stayed one night.
Business response:
Clara, weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ho... read more
Terrible terrible terrible hotel This is a terrible hotel! They didn’t provide a bath tub stopper when we asked for it. Their breakfast is basically coffee and some breakfast bars. Someone is trying to save a lot of money with this hotel and I think it’s disastrous!!! Will never stay at this hotel chain again!
Business response:
Ninad, thank you for evaluating your stay at our hotel. Please accept our apologies for not meeting your expectations during your visit. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again fr your review, and we hope to see you again soon. Sincerely, Hotel Management
Pésimo Pésimo hotel con un terrible olor a cigarro que se pega en la ropa la habitación sucia y desagradable. Pésimo servicio de check in y hotel en general sucio y descuidado. Precio súper elevado para el servicio y recibido. Muy insatisfecha pésimo hotel no lo recomiendo para nada.
Business response:
Carol, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 3.6 star rating with 2,526 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.