Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for your review. We are sorry for the cleanliness issue you experienced with your rooms. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Steven, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for staying at Extended Stay America. We are glad to know you were happy with our fully-equipped kitchen and that you had a pleasant time with us. We hope you are already planning another trip our way. Thanks again for your feedback! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope the positive aspects of your stay will bring you both back to us. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. Although you had a pleasant stay, we apologize for the cleanliness issue. Your feedback is shared with our housekeeping team to be more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management