Extended Stay America - New York City - LaGuardia Airport

Business response:

Thank you for choosing our hotel for your recent stay. Please accept our apology that we were not as responsive to your requests as we should have been. We will share your concerns with our team members, and we will take corrective measures to make sure that the issues you experienced do not happen again. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us ... read more

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the cleanliness issue you experienced with your rooms. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Steven, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Michelle, thank you for staying at Extended Stay America. We are glad to know you were happy with our fully-equipped kitchen and that you had a pleasant time with us. We hope you are already planning another trip our way. Thanks again for your feedback! Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management