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Extended Stay America - New York City - LaGuardia Airport
- Hotels
- Whitestone, NY
About this business
Extended Stay America Hotel New York City - LaGuardia Airport is located at 1830 Whitestone Expy, Whitestone, NY. This business specializes in Hotels & Motels and Other Lodging.
Location details
18-30 Whitestone Expy., Whitestone, NY, 11357, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Had kitchen, but no dishes, pans, or cutlery. No ice bucket Only granola bars and instant oatmeal for breakfast.
Business response:
Brian, we are pleased to see you enjoyed your overall stay with us, but we’re sorry if we did not meet all of your expectations. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thank you for your valuable feedback, it will help us to improve our amenities. We hope you will consider us again. Sincerely, General Manager
Exactly what I needed! Only about three miles from a Target store that I walked to three times. Further from my venue location in the Bowery than I realized. But I was able to get there with ease, using the hotel's shuttle service and Lyft. Nice area for walking. Nice to have the little kitchen; was nicer than I expected.
Business response:
Thylias, thank you for your great review of Extended Stay America - New York City - LaGuardia Airport. We're glad our location was convenient to everything you wanted to do on this trip and our shuttle service worked well for you. We appreciate your business and hope to see you again on your next visit to this area. Sincerely, General Manager
Good, but No water, or any kind of food available Rooms good. No water, beverage or any kind of food available. WiFi had poor performance.
Business response:
Thank you for being a guest at our hotel. We are pleased to know you had a pleasant stay and that our location was perfect for your needs. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with the concerned team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Business response:
Thank you for the fantastic rating. It was our pleasure accommodating you at Extended Stay America - New York City - LaGuardia Airport. We are happy you had a great stay. Please come and see us again! Sincerely, General Manager
Disappointing Breakfast but great customer service Breakfast was extremely disappointing. You were offered granola bar, cupcake or oatmeal and coffee. No fresh milk. The price was $172 a night, so it's not like it was cheap. However, front desk staff extremely helpful and even allowed me to leave my luggage at front desk for a couple of hours whilst I went into Manhattan in between flights. Room comfortable and clean
Business response:
Majeda, we are glad you stayed at Extended Stay America - New York City - LaGuardia Airport. We are so happy you were overwhelmed not only by the service provided by our front desk associates but also with your comfortable room. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to welcome you back soon. Sincerely, General Manager
Business response:
Shanique, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - New York City - LaGuardia Airport. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - New York City - LaGuardia Airport and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
When we got to the hotel they said is was overbook and they have to relocate in other hotel but I ask for a manager and them they got a room for us. I was very upset ,cause we paid in advance and the day before I called to the hotel to confirm my room.
Business response:
Thank you for being our guest at Extended Stay America - New York City - LaGuardia Airport. We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - New York City - LaGuardia Airport
How is Extended Stay America - New York City - LaGuardia Airport rated?
Extended Stay America - New York City - LaGuardia Airport has a 4.3 star rating with 1,609 reviews.
When is Extended Stay America - New York City - LaGuardia Airport open?
Extended Stay America - New York City - LaGuardia Airport is open now. It will close tomorrow at 12:00 a.m.