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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnight As soon as you entered the room it smell musky and the sheets look like they were slept on. But the night person gladly gave us new sheets and pillow cases. We only stayed the night because we drove up from Florida and we were on our way to NY. Overall room was ok just the smell threw us off.
Business response:
Thank you for telling us about your stay. The condition of your room that you described is truly regrettable. Please accept our most sincere apologies. We will retrain our housekeeping staff to ensure all of our rooms are cleaned thoroughly and smell fresh prior to our guest's arrival. Thank you again for your review. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
poor accomodations The room smelled. the sink was leaking. there was no maid service unless ypu asked and paid for it, This is unacceptable. There was no continental breakfast and hotel needs to be renovated
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were unhappy with your stay. I discussed your comments with the team, and we are going to work on better communication between the staff so that we can make repairs prior to guest registration. I am sorry that our housekeeping policy was not explained to you prior to your arrival. Additionally, we will work to make sure we clearly communicate our amenities at check-in. We continually... read more
Never again... Bed was extremely hard and uncomfortable. Both my wife and I woke up with sore backs. Room was not very clean. Towels were like sandpaper. Cabinets and drawers in kitchen were completely empty.
Filthy and Filthier! There was hair in the beds, gooey yellow stains inside the kitchen drawers, ladybugs on the ceiling, soap residue on the tub deck.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had cleanliness issues with your room. I met with the staff in regard to the hair, the drawers and the tub deck, and we will continually train the staff to ensure that the cleanliness issues are not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any ... read more
real crappy hotel crappy the staff was disrespectful the hotel was old claim to be remodelingit wasn't
Business response:
Thank you for taking the time to tell us about your experience. We pride ourselves on great service, so we are very disappointed to hear that we did not meet your expectations. We will work with our staff to ensure we are always providing our guests with the quality service that they deserve. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We do hope that you will return to our hotel so that we can provide you with a better experience.
Sadly disappointed When we got to our floor the hallway looked like it hadn't been cleaned in weeks and had a musty burnt odor. When in the room, nothing is stocked in the kitchen, you have to call down and request any supplies that you may require including plates and silverware. The bathroom had mold in the shower and a large ring stain above the drain. While showering the water wouldn't drain and covered my feet during the entire shower. The room was hot when we arrived and no air was turned on, making the smell even wors... read more
Business response:
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about the front desk staff; however, we apologize that you had issues with the odor and cleanliness of your room. To make sure this doesn't happen again, I am having a discussion with our housekeeping staff to review our cleaning standards and procedures. As well, I apologize that our new dishes policy did not meet your expectations. I will be training our staff to ensure they call all guests upon arrival to inquire about which kitchen s... read more
dissatisfied and want a refund Totally dissatisfied and want a refund. Made a complaint with the hotel and they stated they were unable to refund because we went thru hotel.com. They profusely apologized. The bathroom shower walls was dirty and soap dish had hair on it.
Towels, tissues, TP and beds were all hard. Grab N Go bar very lacking - only Sanka for decaf and only artificial creamers - yuck
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.