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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not again The room was smaller than expected. Did not come equipped with anything unless you asked for it. And the wifi was SO slow I could not work.. unless I wanted to pay additional.
Business response:
Thank you for sharing your experience with us. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I will work with our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible place to stay Towels and washcloths smelled bad and were brown. The room was not clean and we were afraid to sleep in the hard smelly bed. There was even what appeared to be old blood splatter stains on the walls in the bathroom. The toilette was stained and had a ring around it. Hands down the worse hotel we have stayed in. We had a queen studio. And only stayed there because we needed to be close to the hospital during the blizzard. We will never stay at an extended stay hotel again.
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Pretty dull, overall. This hotel needs a little life to it. Felt dead and boring. Whatever breakfast was served was only until 9:30 on Sunday morning. Really? This chain needs a new color scheme. Prefer a more lively ambiance. Beds a little hard, towels very skimpy. Need to ask for everything you need, ie., coffee maker, which is pretty standard at other hotels.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we failed to exceed your expectations. In response to your feedback, I will share your suggestions and comments with our corporate office. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Parents weekend I went to the hotel expecting something different. The staff was nice, very nice. The hotel needs a thorough cleaning. The hallways were strewn with bags of garbage and the hotel smelled like old food. The room smelled like cigarette smoke.
Bad all around! Upon arrival I was greeted nicely, the guy at the front desk had my paperwork ready, including my pet form. I immediately went to the room to 'check it out' before unloading the car. For a room with a dog they put me at the furthest possible room away from the elevator on the 2nd floor. Not only was it far from the elevator, but it reeked of cigarettes; even my 10 yo could smell it right away.After returning to the front desk to mention the smell and request a 1st floor room I was told that there were no Dbl/... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The incident that you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am meeting with our entire staff to go over the problems that we could have prevented with your reservation and room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location... read more
Bad experience I booked two rooms with 2 double queen beds and when I checked in there was only 1 room with 2 Queen beds. They gave me a room with 1 queen bed, that was suppose to be a non-smoking room and the room smelled like smoke. So, we changed rooms. The breakfast include was just coffee and fruit. I had expected a little bit more for breakfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was not to your expectations. Please accept my apology. I discussed your comments with the team, and we will check reservations daily to ensure they are correct to make sure your experience is not repeated. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
The WORSE The hotel is horrible! The rooms smelled really bad. The tub was dirty. There were no plates, cups, forks, spoons, paper towels, etc. no one at front desk after door locked. No one answered front desk phone after doors locked! They say they offer breakfast in the morning and this is a COMPLETE LIE! They offer a grab and go snack area.
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to make your stay a pleasant one. While we no longer keep dishes in guest rooms, these items are available upon request for no additional charge. Additionally, between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. As this hotel’s manager, I can assure you that I will be speaking with our staff to make sure we are clearly communica... read more
NEVER AGAIN!! At the last minute I needed a hotel and this had a great price and decent reviews. That's why I chose it. Turns out the room was dusty and dirty. The bathroom seemed clean until I went I to take a shower after flying and driving all day to find hair everywhere!!!! The bed linens were horrible and the pillowcases were stained!!!! Never again! Will spend the extra $25 next trip.
Atendimento ruim,sem café da manhã,filhote de barata sobre a pia do banheiro. ..enfim,péssimo
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.