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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very low budget hotel with rates jacked way up for DE parents weekend. Did not have shampoo or conditioner in room.
Overall not clean, had a strange smell and staff was not friendly or helpful. Would never recommend this place to anyone.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not pleased with your stay here. We do take pride in our customer service and cleanliness here at Extended Stay and we will certainly work towards improving that. Please accept my apology. Your comments were reviewed by our staff, and we will do everything possible to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedba... read more
Very disappointed My boyfriend and I have staid here a couple of times. Usually pretty good. This time the front desk attendant was very rude and unprofessional. The gentleman I called at there main number was very nice. Needless to say, I doubt we will ever stay at this location again. It's a shame one person can ruin it for an entire company.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that someone at the front desk was rude and unprofessional. Please accept our apologies. I met with the staff, and we will work harder at our customer service abilities to ensure that this issue is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time ... read more
Not the best in a scary area Drugs and parties in the rooms, making the hallways smell. Not a place to bring the family.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that you experience something like at our hotel. I am embarrassed and truly sorry. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This hotel was a dump.
Business response:
Thank you for taking the time to write a review. I am very disappointed that your stay was not a great one. We take feedback like yours very serious because review are how to change our hotel for the better. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
First and last No daily maid service. Went to check in after 5PM and room was still being cleaned.
Business response:
Thank you for providing us with details about your stay. Please accept our apologies that we failed to explain our housekeeping services during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. In addition, we always offer upo... read more
Will not go back :-( Room smelled like stale smoke; it was horrible.
Business response:
Thank you for providing us with details about your stay. I am so disappointed to read about the room conditions you experienced. Please accept my apology. To make sure this doesn't happen again, I am going to work closely with our housekeeping staff to make sure we are thoroughly eliminating smoke odors prior to guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not a good Marriott property. Filthy grounds, building. Dark, dismal. Lots of dudes hanging out, smoking, loud "music" had the look and feel of a "hooker hotel" no one at front desk in morning to check out with, had to call in my check out later. Check in staff was pleasant and nice but distracted by loitering dudes.
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.