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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were very poor. Didn't look well cleaned at all. Won't be staying here again.
Business response:
I apologize that we failed to provide you an exceptional stay. We are sorry to know you were not pleased with the cleanliness of your room. Your concerns have been relayed to our housekeeping manager and together we will make sure steps are taken so this doesn't happen again. The next time you are in the area we hope that you will give us another chance. Sincerely, General Manager
Disgusting Mattress Pad At first glance hotel room was excellent. I took a shower in the clean bathroom area and went to lounge around. I laid on the bed for maybe an hour and something made me look at what I was laying on. As I pulled back the sheets and notice what was the nastiest pad I have ever seen. It was dried up urine and blood. I went to the service desk and showed the front desk clerk pictures of the pad. She gave me another room and to my surprise when I pulled the sheets back to see what I was laying on, here ag... read more
Business response:
I apologize for the cleanliness issues you experienced during your stay. It is disheartening to read your review regarding issues with our housekeeping. We strive to provide clean facilities for all our guests and it seems that we fell short of this during your visit. We did have a meeting with our housekeeping department to see where we went wrong as we do double check each of our rooms prior to the next guest arriving. I hope you will return so we can make it up to you. Sincerely, General Manager
Fraud Advertising No such continental breakfast. Cleaning service only after 3 nights staying. Their towels older than our country. No coffee maker in the room. You have to ask. Enough?
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Hotel is run down. Door would not close unless slammed shut and when finally shut, the lock was difficult to engage.. Bath towels are worn. Only one small bar of soap and one shampoo were provided.
Business response:
Thank you for choosing to stay with us. We are sorry for the issues you experienced while here and regret the inconvenience it caused. I have shared your concerns with my maintenance team to check and fix the issues you outlined. Toiletries and other in-room amenities for your suite are kept at the front desk as per our brand standard requirements, and we will be sure our staff communicates this more clearly going forward. Thanks again for your feedback, and we hope to welcome you back again. Sincerely, General Manager
Rude Staff, Rude Housekeeping Reservations were not found, The clerk at desk wouldn't even let me show him my reservation confirmation! said no rooms available. I called Hotels.com after at least half hour of stalling, they finally gave me a room. Said ceiling in bathroom needs painting but its all good. Woke up in morning to water running from ceiling into my bathtub! Gross
Business response:
Jon, thank you for sharing this review and the details surrounding your stay. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
We have stayed before at other extended stays and they have been great this one had a very strong smoky odor when it was supposed to be smoke-free we sprayed the room with febreeze. there were hairs that were not ours in the shower and in the beds and the floors are very sticky
Business response:
Dana, thank you for being loyal towards our brand. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Not Again. Upon arrival, I was told our room was upgraded due to overbooking. But when we opened the door to the room, it had not been cleaned. Linens strewn. Phone disconnected. No paper products. Got a new room with minimal apology. Staff was pretty much out of sight
Business response:
John, thank you for your review. Your candor is appreciated, and we are sorry for the poor service you encountered. There is no excuse for this, and the issue has been addressed with our entire team. We hope you will consider staying with us again, affording us a chance to redeem ourselves and provide you with the excellent service you should have received this time. Sincerely, General Manager
Hotel didn't deliver on the promise of breakfast Don't believe them when they say "breakfast included." I went down at 8 am and they said "we're sorry the truck hasn't come in, so there are no breakfast supplies." I said, isn't breakfast included??? Their response...well there's coffee. I asked, why not send the manager out for donuts? Oh, they're not authorized to do that... I feel I paid for something that advertised but was never delivered on. Be cautious about staying here.
Business response:
Emily, please accept our apologies for providing a less than perfect experience during your stay. We are extremely sorry we were unable to provide you with our complimentary grab-and-go breakfast. We will be sharing your comments with our Food & Beverage Director so we can prevent this from happening in the future. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
The checkin was horrible, the attendant had no knowledge of how to check in guests after a certain time. A 10/15 minute process turned into an hour long ordeal in which I ended up being double charged.
Business response:
Thank you for taking the time to share your feedback. Please accept my apologies for the inconvenience you experienced at the time of check-in. I will share your concerns with my team to ensure no future guest experiences the same. Our front desk is always available to answer any queries that you may have, so please free to reach out to them for any further assistance. We hope you will consider us the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,476 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.