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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok Got a dirty room when checked in but went to hostess and she gave me a 20% discount and cleaned room. It just looks dingy and needs an update in entire hotel.
Business response:
Dear Sonia, Thank you for choosing our hotel during your recent visit to our area. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We will address this appropriately and hope you give us another chance to show you the outstanding stay you deserve.Sincerely,Hotel Management
The friendly faces at the front desk, were so friendly and helpful!
Business response:
Thank you for your kind review! we look forward to seeing you again soon.
It was clean and comfortable.
Business response:
Dear Ralph, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We are delighted to hear that you found your room clean and comfortable. Our team works hard to ensure that our guests have a pleasant and relaxing stay, and we are pleased to hear that we have met your expectations. Thank you for choosing our hotel, and we hope to serve you again in the future.Sincerely,Hotel Management
The hotel looked good from the outside, but inside the corridors were a bit dark. The room needed more cleaning. There were also people outside the hotel hanging out as if they lived in the hotel for a while or belonged to a state program. In the hotel I did not feel safe, I think I will not stay in this hotel anymore.
Business response:
Dear Mayra, Thank you for being our guest. Although you had a pleasant stay, but please accept our apologies for the housekeeping issue you encountered in your room. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our concerned staff to ensure this is addressed immediately and never repeated. Safety and security are the top priority at our hotel. Please feel free to reach out to our front desk team, who is av... read more
Check-in was great.. I requested and was granted a late check out the next day at noon.. I arrived back at the hotel at 1130am the next day and my room was being clean and my personal item(s) were in a plastic trash bag in the hallway outside my room..
Business response:
Dear Corey, Thank you for choosing Extended Stay America. It is great to know you had a good stay. However, we are sorry for your experience with the housekeeping team and have instructed to ensure such act is never repeated. It is a pleasure having you as our guest, and we hope to host you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,470 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.