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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly
Business response:
Dear Richard, Thank you for taking the time to post your review. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next visit to Extended Stay America.Sincerely,Hotel Management
I did not see any unique. old hotel
Business response:
Dear Luis, thank you for being our guest and sharing your observations. We are glad you had a pleasant stay, but we are sorry you felt our rooms needed updating. Your feedback is essential, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Room was clean. We had a non smoking room that smelled like smoke. As soon as you walked into the building it reeked heavily of cigarette smoke.
Business response:
Dear Michele, thank you for being our guest. We are glad that, overall, you were pleased with your stay. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for taking the time to write about your stay; we look forward to your return visit.Sincerely,Hotel Management
Breakfast was just a bowl of granola bars. 1st room had a leak in the ceiling, staff was accommodating moving us to a second room. Older facility but still serviceable.
Business response:
Dear Steven, our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management
Not enough hot water, overflowing trash can, no washroom at the lobby area. Staff confused with check out service
Business response:
Dear Delfin, thank you for your review, and we do apologize for the service issues in your guest suite. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. Our Team is already working to correct these issues for future guests. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Very nice hotel. Would stay at again
Was eh...overpriced for eh. Paper thin walls. Was kept up half the night by people in the hallway talking. Outer door doesnt actually lock at night when counter staff leave. Not the cleanest ...only would stay again if i had no other choice.
Business response:
Dear Sharon, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
the stay was ok. room wasn’t very clean. Kitchen floor had food on it and was sticky like not cleaned after a spill.
Business response:
Dear Marquise, thank you very much for posting a review of your stay. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We look forward to having you stay with us again. Sincerely, Hotel Management
The property, price, location and staff was over exceptional. The room was a mini apartment. They have new grills and luxury chairs to sit in out by the pool. If i had one complaint it would be we wished to have had a king bed instead of a queen bed that looked like a full.
Business response:
Erika, thank you for choosing Extended Stay America. We are pleased you were impressed with our service, accommodations, and amenities. We are also glad that you found us to be of great value. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,470 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.