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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel, but... Check in process was easy but the hotel has a sterile feel, not very inviting. Room was the same, adequate but not friendly. After settling in, I note that the garbage can had not been emptied and most disturbing of all was the shower and tub had a real mildew problem. Since I only shower I could tolerate it, but I would not feel comfortable taking a bath. Since the room is only cleaned weekly, the mildew is bound to build up. I would not recommend this for families.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had items in your that were not satisfactory. Your comments were reviewed by the staff, and we will take action to get the tub caulked and we discussed the trash in order to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us... read more
Close to the mall We enjoy the room it was clean lots of space we will be back
Business response:
Thank you for taking the time to share your experience. I am pleased to read you had an excellent stay at our hotel and that you favored our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Nice stay but don't leave before 7:00. We needed to leave before 7:00 and no one would answer the phone we were told to call on and could not find any hotel desk person at 6:00 am. Won't stay here again.
Business response:
Thank you so much for posting a review of our property. It was disheartening to read that we were unable to reach the night attendant when you were leaving; however, I am so pleased to hear that you had a nice stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
One night only Not bad and would stay again.
Business response:
Thank you for taking the time to share your experience. I am glad to read you would stay with us again based on the positive stay you had. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Convenient The first room we were assigned had dirty towels and a messy bed. We were given another room that was fine. There was a stain on the comforter. We were disappointed with the breakfast. It was either an old muffin or cereal bar. We knew it wouldn't be a full course meal but, there was not even bottled water available.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your rooms did not meet expectations. To make sure this doesn't happen again, I am meeting with the staff in regard to inspecting their rooms. However, I am glad they were able to move you yo a more suitable room. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you'... read more
Clean and reasonable Great for price
Business response:
The team and I appreciate your kind remarks. I am glad to read that you were pleased with our hotel and the accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Not a good 2nd impression This was my second stay within a week. I came in for the new year to visit family. I again checked in at around 3 AM. Even though I had a confirmation email, they could not find my reservation. They had me booked for the prior day. Not a good second impression. I will not stay again. I was able to get a late check out. They extended it by 30 mins. No apology or remorse was shown that they had made an error on my reservation.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there was a mix up in your reservation from the time it was made to the time you got to our hotel. I met with the staff, and we will work on our customer service skills to ensure that this instance is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 4.3 star rating with 1,358 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.