Extended Stay America - Newark - Christiana - Wilmington

Business response:

Thanks so much for the terrific rating regarding your visit to Extended Stay America - Newark - Christiana - Wilmington. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager 

Business response:

Shawn, thank you for the feedback. We are sorry we missed meeting your expectations with our rooms and regret the cleanliness issue you faced. I have shared your concerns with the respective teams in an effort to improve our performance further. We hope to have another chance to serve you better. Sincerely, General Manager 

Business response:

We appreciate your stay and for taking the time to leave feedback. I apologize for the cleanliness issues you experienced during your stay. Your review will be discussedwith the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay and that you also found us to be at a good value. We appreciate your observation and have shared it with my management team. We hope you will choose us again the next time you are in this area. Sincerely, General Manager 

Business response:

Jennifer, thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Newark - Christiana - Wilmington will be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

Paul, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Extended Stay America - Newark - Christiana - Wilmington. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Newark - Christiana - Wilmington for your business trip. We work hard to make sure our guests enjoy every aspect of their visit, so reviews such as yours tell us that we are succeeding. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for taking the time to evaluate your stay. We are happy you liked our convenient location and that you were satisfied with our courteous service. However, we are sorry for the cleanliness issue you had and for your disappointment with our breakfast offerings. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for your 4-star rating. I am glad your overall visit was an enjoyable one. We value your feedback and hope to see you soon at Extended Stay America - Newark - Christiana – Wilmington. Sincerely, General Manager