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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mixed feelings It was kind of mixed. Staff were nice, but there was food left in the fridge and the bathtub was questionable. It felt gritty under my feet and squealed when I stepped into it. It also took a good eight minutes for the water to warm up for the shower. Some of the lights working because the lightbulbs were loose. I also had a roach run across the floor at one point. Generally, it did look clean and nothing else was particularly worn out.
Business response:
Dear Guest, Thank you for sharing your thoughts. We're glad you appreciated our friendly team and the overall cleanliness. We apologize for the issues with the fridge, bathtub, and water temperature. Your feedback is essential, and we'll ensure these matters are promptly addressed. The incident with the roach and lightbulbs will also be investigated to prevent future occurrences. We hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Small and needs repair.
Business response:
Dear Brian, We appreciate your feedback and apologize for any inconvenience caused by the size and condition of your room. We strive to ensure all our accommodations are comfortable and well-maintained. Your comments will be shared with our maintenance team for future improvement. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
It was ok not great
Business response:
Dear Lynettee, Thank you for your feedback. We're glad to hear your stay was satisfactory. We're always striving to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations next time.Sincerely,Hotel Management
Not as it seemed The location is what drew us to stay at the location. But the rooms left a lot to be desired. The tub in the bathroom needed some work, the towels weren't that great. Not to sound picky but why isn't the sink in front of the mirror...hard to clean and not be able to see what you're doing??? The bed was pretty good, had to ask for an extra pillow. The light switches didn't work to turn on light above stove and the island. Not as inviting as the posters in the elevators make it look.
Business response:
Dear Guest, Thank you for your feedback. We are pleased that our location was convenient for you. However, we apologize for the maintenance issues that compromised your stay. We will ensure our team addresses this as soon as possible. Additionally, your comments regarding the sink placement and overall room ambiance are noted and will be addressed. We strive to provide a welcoming environment and appreciate your insights as they help us improve. We hope to offer you a better experience.Sincerely,Hotel Management
Good enough While the hotel clearly hasn't seen many updates in years, the need for us was low cost and close location to Newark (12 min from UD campus). The halls on the 3rd floor are dark. Cigarette smell in the lobby sometimes (and pnce during the night which woke me up; probably someone smoking on the hallway). The handicapp door open buttons didnt always work. The facility does have some long term residents, but there we no problems to my knowledge thus i felt fairly comfortable safety-wise. While they do offerr coffe a... read more
Business response:
Dear Guest, Thank you for trusting our brand and reviewing your time on the recent visit to the hotel. It is nice that you had a satisfactory stay and were pleased with the staff. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the smell issues that disturbed your time here. Smoking is not allowed in the hotel premises. Our team has been informed about this and will take quick action. Considering the positive highlights, please stay with us agai... read more
Full not queen It was fine. Bed was a full and not a queen. Check in took forever. I loved the full kitchen and it made up for a lot. I’d stay here again with adjusted expectations.
Business response:
Dear Moxie, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience you experienced during check-in and for the discrepancy with the bed size. Your comments are duly noted, and we will use them to improve our services. We are glad you enjoyed the full kitchen's amenities, and we understand the importance of meeting our guests' expectations. Thank you for your understanding, and we look forward to welcoming you back for another stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 4.3 star rating with 1,268 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.