This profile has been claimed by the business owner or representative.
Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was upset that they didn’t have enough staff and my room was moved twice. I also saw bugs in the first room. They need to hire more people and keep the hotel up. The staff is really nice.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We're glad to hear you had a positive impression of the team, and it's encouraging to know their courtesy stood out during your stay. Your feedback about areas needing more attention is truly appreciated, as it helps highlight where improvements can be made. We hope to have the opportunity to welcome you again and provide a smoother, more enjoyable experience in the future.Sincerely,Hotel Management
Refrigerator,counter,bathtub and sinks were dirty. Shower was nasty and a small role of toilet paper
Business response:
Dear Guest, Thank you for being our guest. We strive to ensure each guest experiences seamless service and immaculate accommodations, but we sincerely apologize for falling short during your stay. Your feedback will be forwarded to our housekeeping team so they can address these concerns and prevent such lapses moving forward. We deeply regret the inconvenience this caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much-improved experience and regain your trust in... read more
Good bed, great shower, noisy hallways The room was missing a remote control for the TV. Grab and go breakfast was to be available from 6 - 930. The only thing available at 730 was coffee. The bed was comfortable and I slept well. I left the TV on for background noise because I was on the 1st floor near the lobby, so the hallways were kind of noisy. The shower was great. Plenty of hot water and great water pressure.
The whole hotel smelled like weed and cigarettes
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced during your stay. We understand how important a clean and fresh environment is to our guests, and it’s disappointing to hear that we fell short. While we enforce a non-smoking policy, there are occasional instances where some inconsiderate guests do not adhere to this policy. Please know that we are taking steps to address these concerns to ensure better monitoring moving forward. We hope to have the oppor... read more
.
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,448 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.