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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refrigerator,counter,bathtub and sinks were dirty. Shower was nasty and a small role of toilet paper
Business response:
Dear Guest, Thank you for being our guest. We strive to ensure each guest experiences seamless service and immaculate accommodations, but we sincerely apologize for falling short during your stay. Your feedback will be forwarded to our housekeeping team so they can address these concerns and prevent such lapses moving forward. We deeply regret the inconvenience this caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a much-improved experience and regain your trust in... read more
Good bed, great shower, noisy hallways The room was missing a remote control for the TV. Grab and go breakfast was to be available from 6 - 930. The only thing available at 730 was coffee. The bed was comfortable and I slept well. I left the TV on for background noise because I was on the 1st floor near the lobby, so the hallways were kind of noisy. The shower was great. Plenty of hot water and great water pressure.
The whole hotel smelled like weed and cigarettes
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced during your stay. We understand how important a clean and fresh environment is to our guests, and it’s disappointing to hear that we fell short. While we enforce a non-smoking policy, there are occasional instances where some inconsiderate guests do not adhere to this policy. Please know that we are taking steps to address these concerns to ensure better monitoring moving forward. We hope to have the oppor... read more
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Staff is very kind
Business response:
Dear Kymeah, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and courteous hospitality delivered by our team. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
Check in was at 3 I didn’t get a room until like 5 ish cause the room I booked was still dirty I finally asked if I could get a different room got it the kitchen sink was leaking really bad the tv remote didn’t work for the tv but other then that room wasn’t bad for the price and for only staying a night
Business response:
Dear Guest, We apologize for leaving you with a less than satisfactory first impression. We understand how it can be inconvenient to face delays at check-in and maintenance issues in your room. These issues should never be part of your experience, and we apologize for the lapses. On a brighter note, we are glad the room met your needs overall and appreciate your understanding. Your feedback helps us identify where we need to improve, and we will work with our team to ensure better preparation and room readiness moving forwar... read more
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 4.3 star rating with 1,422 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.