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Extended Stay America - Newark - Christiana - Wilmington
- Hotels
- Newark, DE
About this business
Location details
333 Continental Dr., Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t have any towels but did
Business response:
Dear Mohan, Thank you for staying with us during your recent trip. We’re disappointed to hear that your experience fell short of what you expected, and we sincerely apologize that your visit was less than exceptional. We appreciate your feedback and hope you’ll consider giving us another opportunity to demonstrate our dedication to providing excellent service and a more enjoyable stay. Sincerely, Hotel Management
DO NOT STAY HERE. THE HALLS HAVEN'T BEEN VACCUMMED OR CLEANED IN FOREVER. THE ROOM WE GOT WE WEREN'T ABLE TO STAY IN. WATER IN THE BATHROOM SINK WAS SHUT OFF, SMOKE DETECTOR WAS HANGIN OFF THE WALL, THE BED HAD STAINS, BABY TOYS, WRAPPERS AND ANTS. THE WINDOW WAS OPEN AND BROKEN ON THE OTHER SIDE. THE FURNITURE HAD STAINS, AND DUST, THE DOOR HANDLE TO LEAVE ROOM WAS BROKEN AND CAME OFF IN MY HAND. TOTAL FIRE HAZARD. I ASKED FOR CLEANING PRODUCTS TO HAVE MY HUSBAND WIPE STUFF DOWN UNTIL THEY GOT US OUT OF THERE OF IN ANOTHER ... read more
Business response:
Dear LeighAnn, We sincerely apologize for the unacceptable conditions you encountered during your recent stay. A guest room should always be thoroughly cleaned, inspected, and in full working order before check-in. Regrettably, the state of the room you described does not reflect our standards, and your concerns have been shared with our management team for immediate corrective action. Your experience is not something we take lightly, and we truly appreciate you bringing it to our attention. While we deeply regret this visit... read more
Meh... Massive upgrades needed. Our room was not really cleaned, i had to wipe down the tub and bathroom countertop, didn't look touched at all. Terrible chemical smell in the hallway. No ice machine
Business response:
Dear Caroline, Thank you for your feedback. We’re truly sorry to hear that your room did not meet cleanliness expectations and that the environment was uncomfortable. We can assure you that what you experienced falls short of the standard we aim to uphold, and we will address your concerns with our team to ensure higher standards moving forward. We appreciate you bringing this to our attention and hope we’ll have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
This property must be lox staffed because I was there 6 weeks and had to wait 4 weeks too get housekeeping. It took 3 weeks to fix my electrical outlets but didn’t offer me a discount or a different rooom
Business response:
Dear Stephen, Thank you for sharing your experience. We sincerely regret the delays you encountered with both housekeeping and maintenance during your extended stay. This is certainly not the standard we aim to uphold, and we understand how frustrating it must have been to wait so long without support or resolution. Your concerns have been noted, and we will be reviewing them with our team to improve responsiveness and guest care. We appreciate your patience and hope for the chance to offer a much-improved experience in the ... read more
The place looks kind of sketchy and there was no security after hours. After 12:30am, we walked right in and didn't have to swipe the key card or anything all while no one was at the front desk. That is not safe. There was blood in the creases of the toilet seat. It's a place to stay for one night so you can't expect too much.
Business response:
Dear Anita, Thank you for staying with us and for bringing these concerns to our attention. We sincerely apologize for the discomfort and unease you experienced during your stay. Guest safety and cleanliness are priorities we take seriously, and your feedback highlights areas that need urgent attention. While we regret falling short, we appreciate you giving us a chance. We’re actively working to improve and hope you’ll consider staying with us again for a more secure and comfortable experience. Sincerely, Hotel Management
Pullout couch had stains all over, old and not clean what so ever. 1st floor stink like dogs all over.
Business response:
Dear joefson, Thank you for taking the time to share your review. We sincerely regret any inconvenience you experienced, especially regarding your concerns about the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedicati... read more
Extremely unclean and the smelliest place over ever been. Broken elevator, people screaming and fighting down every hall I mean what else
Business response:
Dear Abigail, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not reflect the standards we strive to maintain. Creating a clean, safe, and comfortable environment for every guest is always a top priority, and your feedback has been shared with the appropriate teams for immediate review. We regret that your stay was disrupted and appreciate you bringing these matters to our attention so we can continue improving. Sincerely, Hotel Management
Upon my arrival, outside and in the elevator smelled like marijuana! During my check-in at 4 pm, I had to wait 45 minutes because the manager was not sure if the room was ready. When I went to my room, the key did not work, so I went back to the lobby, and no one was at the front desk for 15 minutes. The room that was given to me was the wrong room, so the manager was willing to give me a room with two beds. I informed the manager that I would return later to check into my room. I returned at 8 PM, and there was no one at th... read more
Business response:
Dear Bernadine, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you and your family encountered. We truly regret the delays and distress you experienced during your visit, and we understand how frustrating this must have been for you. Your feedback is valuable in helping us move forward, and we hope you will consider giving us another opportunity in the future to provide you with the seamless and comfortable experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newark - Christiana - Wilmington
How is Extended Stay America - Newark - Christiana - Wilmington rated?
Extended Stay America - Newark - Christiana - Wilmington has a 3.3 star rating with 2,475 reviews.
When is Extended Stay America - Newark - Christiana - Wilmington open?
Extended Stay America - Newark - Christiana - Wilmington is open now. It will close tomorrow at 12:00 a.m.