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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were very dirty. They were so dirty that my black socks turned white at the bottom. The sheets on the beds were obviously not changed because there was stains and hairs in both queen beds also the bath tub had a lot of hairs in it. We were offered another room and were told to inspect it first but that room was even worse. It smelled like urine and the bath tub also had lots of hair. I would not recommend anyone stay at this hotel and the price is way to high for the quality. If I could give a negative star I would... read more
Business response:
Dear Bazena, Thank you for choosing us and sharing a review of your stay. We appreciate your feedback and apologize for the inconvenience you experienced with cleanliness and the smell during your visit. It's important to us that our guests are comfortable. We've shared your concerns with our team to ensure improvements are made. We understand your disappointment and hope you consider giving us another chance in the future to provide a more positive experience. Thank you for your input, and we'll strive to do better.Sincerel... read more
My room had not been cleaned. The Breakfast offering was meager. But the staff was helpful to get me a clean room. The bathroom shows signs of wear and tear, but attempts have been made to correct the problems.
Business response:
Dear Bob, We apologize for the inconvenience you experienced with your room. We're glad our staff could assist you promptly and provide a clean room. Your feedback is valuable to us, and we'll continue to work on improving our services. We appreciate your understanding and hope that your overall stay was comfortable. Should you stay with us again, we aim to provide an even better experience. Thank you for your feedback.Sincerely,Hotel Management
Non existent breakfast
Business response:
Dear waseem, Thank you for being a guest in our hotel and sharing your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Needs a remodel desperately considering the money they charge per room. Felt upclean
Business response:
Dear Karen, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Check in time 3:00pm I went on 4:00pm but they said Your room not ready wait another 40 minutes
Business response:
Dear Vikram, Thank you for sharing your feedback. We are sorry for the inconvenience caused due to the delay in getting your room ready upon your arrival. In times of high occupancy, slight delays may occur, but we assure you that we do our best to prevent them from happening. Your patience is highly appreciated, and we thank you for your valuable feedback. We hope that we will get a chance in the future to show you that your satisfaction is our top priority.Sincerely,Hotel Management
Worst Experience Ever- Do Not Waste Your Money Upon arrival there were stains on the bed we had to come to the lobby to get the bedsheet ourselves cos no one could bring upstairs and even requested for remote cos there was none in the room. It was listed on the website that was breakfast and we were told it’s just a granola bar with coffee and the TV was not working. I would not be coming back to this place
Business response:
Dear IKECHUKWU, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding a... read more
Worst place to stay This stay was the worst ever . We had booked two rooms with king bed and a sofa . When wet reached they gave us the keys to two rooms of which one room (146) was already allocated to a person and it was embarrassing . The girl at the reception then changed and gave me the keys to two queen bed rooms again one was allocated to someone . The hotel cannot even manage the rooms allocated and not allocated . We had to run around u til 3 am to find a room . Ridiculous.
Business response:
Dear Vijay, Please accept our apologies for any inconvenience caused by the mentioned issues. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we ... read more
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.