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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was absolutely bad. We walked in and there was a very strong smell of weed and when we went up stairs to our room the first thing we see is a bug on the bed, it wasnt small either. There was also tape on the carpets cause it was all ripped up. We didn’t even sleep a night in that hotel we got out after 2 minutes of being in there and we want our money back and refund cause we didn’t even stay at the hotel
Business response:
Dear Hayeda, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We appreciate your patience and understanding, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Manage... read more
One of the most filthy places I've ever seen in my life Black all over the bathroom tub has all over the beds and a place smelt like marijuana cigarettes and trash It was trash all over the place absolutely horrifying I traveled all the way from Tennessee from LaGuardia airport to this location and I had to stay in my car overnight and had a hospital surgery the next morning It was not a funny events for me I wouldn't recommend anyone go here unless you're absolutely a desperate person
Business response:
Dear James, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Very old and run down. I was expecting more.
Business response:
Dear wellington, We are disheartened to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Smells like drugs dirty room I check and told them to cancel my room but they still charge me for 1 night I did in less the 10 min book at counter went to check a room come back and cancel
Business response:
Dear Raj kumar, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to ... read more
Rooms were not as pictured. There were several stains on the floor. There were no blankets for the pullout couch and when we called the front desk (repeatedly), no one answered. The staff admitted that the front desk had no staff at it for at least an hour between 10pm and 11pm. My parents room had no bath towels. If you want dishes or a coffee maker, you need to request them in advance- they are not automatically provided despite being an extended stay. The bed was comfy but the pillows were flat.
Business response:
Dear Kathryn, Thank you for being our guest. We regret any difficulties you had while here, which resulted in not a perfect hotel experience. Your comments are shared with our concerned team, and we will ensure they are attended carefully. Thank you for your feedback, and please reach out to us to discuss this further and give us a chance to regain your trust.Sincerely,Hotel Management
Rooms were not up to par as far as cleanliness. I had to request a different room because I pulled back the blanket on the bed, and what appeared to be pub** hair(alot of it)was on the sheets. Toilet was clogged in my room. Gross. Staff was very nice. I probably wont be staying here again.
Business response:
Dear Zaynaab, Thank you for choosing us and appreciating our staff. However, we are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.