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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It old and dirty
Business response:
Dear Sulaiman, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously, and we regret falling short of your expectations. Your feedback is valuable, and we will address this matter to ensure improvements in our services. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Sincerely,Hotel Management
The rooms whats not even close looking like the advertised one, its says breakfast included it but only like coffe and cookies sitting by the front desk window, the room inside was very pooly maintain, with things about to fall apart, it was not pleasent to be there
Business response:
Dear Byron, We sincerely apologize for falling short of your expectations during your stay. Your feedback regarding the discrepancy in room appearance, limited breakfast offerings, and the overall condition of the room is disheartening. We take your comments seriously and assure you that our team will address these concerns to enhance the guest experience. Your insights are invaluable, and we hope you'll consider providing us with another opportunity to deliver a more pleasant stay in the future. Sincerely,Hotel Management
Never again will I stay here
Business response:
Dear Catrina, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Clean or not to clean When my boyfriend arrived for his overnight stay, he went into the room to find the bed not made from the previous guest and 3 used towels on the bathroom floor. When he addressed it with the front desk, they all but said oh well. I am extremely disappointed that they didn’t offer to move him to a clean unused room. We travel a lot. He is young, and i feel as though they took advantage of him. I would appreciate for someone to reach out please.
Business response:
Dear Anthony, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Not recommended First they gave me a key for a room that wasn't even clean. Then they gave me a room that was not really clean. There was hair all over the bottom of the toilet. They need to update those rooms . It was just nasty.
Business response:
Dear Emely, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The facility is dirty not cleaned not even look like living place inside the room
Business response:
Dear Gurpreet, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management
The worst and most disgusting hotel I have ever visited in my life.
Business response:
Dear Amyaris, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
I booked it at 11pm for 2 nights. I went to check-in the next day, they rented the room to someone else. They had me wait an hour to check in. I checked out after 4 hrs. They charged me for 2 nights and refused to give me a refund for 1 day. The place is dirty, old and smells.
Business response:
Dear Arnel, Thank you for posting your honest comments about our hotel. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. Also, we work hard to give you a clean and comfortable environment; therefore, we regret that the odor issue compromised your experience. We will follow up on your concerns to ensure we are ... read more
Tub has hair in it and plug does not work. Front doors are difficult to open. Sign in room says they will deliver utensils to your room. I had to go to desk to get a fork, that was ulled out of a drawer in the back. It was not wrapped or anything. Had to wash it with hand soap bar.
Business response:
Dear Marga, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.