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Extended Stay America - Newark - Woodbridge
- Hotels
- Woodbridge, NJ
About this business
Location details
1 Hoover Way, Woodbridge, NJ, 07095, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty The hotel was dirty and the room was not cleaned. I had hairs all over and the corridors were filthy. Def. do not recommend
Business response:
Dear Guest, We apologize for the cleanliness issues you encountered during your stay. Providing a spotless and comfortable environment is our priority, and we regret that your experience did not reflect this standard. Your feedback regarding the room and corridors is concerning and will be addressed with our housekeeping team immediately. We appreciate your candid comments, as they help us improve our services. Thank you for bringing this to our attention. We hope to have the chance to provide you with a better experience in... read more
No hay limpiesa en los cuartos en los hobbys y a los arededores y ni siquiera hayolores alimpios en los pacillos y los cualtos yo me quede 9 dias y ni siquiera fueron a limpiarme el cuarto y a dar bolsas de basuras
Business response:
Dear Sandro, We apologize for the lapse in housekeeping services during your stay. It's crucial that our rooms are properly cleaned and maintained to ensure a comfortable environment for our guests. We regret that we fell short of meeting this expectation during your nine-day stay. Your feedback is invaluable, and we are addressing this issue with our housekeeping team to prevent similar occurrences in the future. Please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and hope to... read more
They didn’t bring clean towels to the room. I had to go to the reception with my used towels to get the clean ones.
Business response:
Dear Olesya, Thank you for sharing your feedback. We apologize for any inconvenience caused by having to exchange towels at our front desk. As an extended-stay hotel, we aim to ensure our guests' privacy during their home-like stay and provide housekeeping service once every two weeks for guests staying eight or more nights. However, this service is always available for a minimal fee. Additionally, we provide fresh towel and linen exchange service at our front desk as often as our guests desire. We appreciate your understand... read more
I stayed here was bit by bed bugs , illy son blanket while i was filing it had a bed bug on it from the bed we woke up all bit up . 23 weeks pregnant it was the worse experience of my life what was suppose to be a 3 day stay turned into a few hours . It was so sad and they refuse to refund me the other days i did not step foot there even with evidence
Business response:
Dear Melissa, We sincerely apologize for the unacceptable issues you encountered during yourstay. Your concerns regarding the presence of pests are taken seriously. Rest assured, we follow rigorous industry standards to ensure an immaculate and pest-free environment for our guests, and we'll address this with our pest control provider to prevent future occurrences. We are wholly committed to restoring your faith in our hotel and hope you will allowusanother chance to host you again in the future.Sincerely,Hotel Management
Property needs a lot of work it’s old and may not be dirty but looks it. Broken lights, tub was nasty. Felt like a motel. Never again. I stayed at Edison location years ago and was fine. For the previous ce should be much better
Business response:
Dear Jose, We appreciate your past support and are disappointed to hear that your recent stay did not meet expectations. Please accept our sincere apologies for any inconvenience caused by the condition of the property. Your concerns have been noted, and we are actively working to address them to enhance the guest experience. We understand your disappointment and hope you'll consider giving us another chance in the future. Your satisfaction is important to us, and we'd love the opportunity to provide you with a much-improved... read more
Frequently asked questions about Extended Stay America - Newark - Woodbridge
How is Extended Stay America - Newark - Woodbridge rated?
Extended Stay America - Newark - Woodbridge has a 3.1 star rating with 2,549 reviews.
When is Extended Stay America - Newark - Woodbridge open?
Extended Stay America - Newark - Woodbridge is open now. It will close tomorrow at 12:00 a.m.