Extended Stay America - Newport News - Yorktown

Business response:

Dear Guest, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased to know you had a pleasant stay and found the team accommodating and attentive. It is also rewarding to hear that your suite offered the space and comfort you were looking for during your visit. Your kind words mean a great deal to us, and we hope to have the opportunity to welcome you back for another enjoyable stay soon. Sincerely, Hotel Management 

Business response:

Dear Danny, Thank you for sharing your detailed feedback. It is concerning to hear about the lack of clarity regarding the liability fee and the issues you encountered with the common areas, as well as the presence of insects in your room. We sincerely apologize for the discomfort this caused during your stay. Your observations have been shared with the management team to ensure improvements in cleanliness, communication, and guest comfort. Feedback like yours is invaluable in helping prevent similar situations, and we hope ... read more