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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself was generally nice, with many amenities. I didn't like the liability fee being applied to my credit card w/o any written information on how it would be used, or what process I could use if they decided to invoke it. If there were any instructions, I wasn't provided any resources to it. Additionally, the "common areas" (hallways, stairways) were not well-maintained: they were dirty, trashy, and muddy/stained. This encouraged bugs. In my room and bathroom, particularly, I encountered/killed a dozen bugs, crawli... read more
Business response:
Dear Danny, Thank you for sharing your detailed feedback. It is concerning to hear about the lack of clarity regarding the liability fee and the issues you encountered with the common areas, as well as the presence of insects in your room. We sincerely apologize for the discomfort this caused during your stay. Your observations have been shared with the management team to ensure improvements in cleanliness, communication, and guest comfort. Feedback like yours is invaluable in helping prevent similar situations, and we hope ... read more
Property is convenient to restaurants and shopping
Very convenient hotel, close to food and shopping. Front desk people were nice.
Business response:
Dear Shantae, It’s great to hear you enjoyed the convenience of the location and the welcoming service from the team. At Extended Stay America, we aim to provide both comfort and easy access to nearby dining and shopping, so it’s wonderful to know this added to your experience. We truly appreciate your feedback and look forward to hosting you again soon for another pleasant and hassle-free stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,275 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.