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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I just wanted a break from the day to day hustle and bustle. I got exactly what was posted on the website. Everything and everybody was friendly. I love the fact that I was able to cook my family a meal and shop for all the things we needed right across the street. Reggie checked us in and he was the absolute best! I will go back if nothing more than the service myself, my husband and our 4 children were given!
Business response:
Dear Chawna, Thank you for staying with us and writing such a complimentary review. We are glad you chose us to be your getaway home during such a time, and we are relieved we met your expectations. We are delighted you made the most of our fully equipped kitchenette and pleased with our location, close to many shopping attractions. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we appreciate you for recognizing the service provided by our front desk associate Reggie. It ... read more
okay for the price Adequate for a one night stay, but would not recommend for an "extended stay". Seemed like a place where people go to hang out and party, and there were dogs barking in many rooms. The pictures make it look better than it is.
Business response:
Dear Natalie, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We appreciate your constructive feedback and hope to have a future opportunity to res... read more
Great place!!!!! I’ve had a hard time over the past few months. The woman at the front desk was so welcoming & considerate. It brought me to tears to know that there are still beautiful people in this world. She took her time with me and was so personable. I will forever appreciate her. I’m grateful for the experience. I’m smiling now as I write this review. There are truly angels walking this earth! Thank you to all staff ! Housekeepers were amazing as well!
Loved the environment and the lovely little lake outside our window. Wasnt the cleanest, but overall a good trip!
Business response:
Thank you for your feedback
Never again Dirty, paint bubbled and peeling, finishes peeling off appliances. Asked for paper cups and ice bucket at check in, was told call them from the room and they will call when they get it…..45 minutes after calling from our room the front desk finally called and said to come get our cups!!! Ridiculous! Will never stay here again…..by the way bed is very uncomfortable
Business response:
Dear Guest, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We appreciate your honest feedback and hope to have another chance to serve you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,313 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.