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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay hotel in Yorktown, Virginia near Virginia Beach features studio, one, and two-bedroom suites with fully-equipped kitchens, spacious living and work areas, and free internet access. Other features of our extended stay Yorktown hotel include on-site laundry facilities and fitness center.Visit Extended Stay America - Newport News - Yorktown located near NASA, Langley AFB, and Williamsburg. Our extended-stay ... read more
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, no one was in the office. I waited about 5 minutes, theen called out, looked around laundry and area no front dest person. Finally I called the office from my car and a Gentleman was coming around the building answering the phone to check in.
Business response:
Thank you for your feedback. It will be shared with the team in the efforts of improvement.
This place is adequate for a long-term stay. It is more run down than the pictures let on, but the staff is super friendly and the location is nice and close to a number of local points of interest, including CNU.
Business response:
Matthew, thank you for including us in your travel plans. We are happy to hear that our location was ideal for your trip and that you were satisfied with the service provided during your stay. However, we regret if you faced any inconvenience you had while here. We appreciate your observations and have taken note of it. It was a pleasure serving you, and hope you will continue to stay with us again. Sincerely, Hotel Management
I was nervous when I saw the Reviews. But was very impressed. The staff was kind,helpful and Pleasent. I have Extended Twice at 8 Days Each Time After Mt 1st Stay
Business response:
Thank you so much for your kind feedback. We appreciate your comments.
The no smoking sign was not followed and frequently there were smokers congregated outside the entrance to the hallway that led to the rooms.
Business response:
Karen, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property fit my needs given there was a full size fridge, small stove, space to set up computer for working. Unfortunately the cleanliness was very lacking. The floors were not remotely clean, the coffee pot had a used filter with coffee grounds molded, I killed a very large roach crawling on the ceiling, and there is a very big problem with humidity. I had to purchase a dehumidifier to make the room even remotely comfortable The couch, sheets and floors felt very damp because the air condition was not removing humidity ... read more
Business response:
Sharon, thank you for staying with us and for your candid review. We are glad you had a pleasant stay overall and that you were pleased with our well-appointed accommodations. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns with the air conditioner and make sure the problem is resolved immediately. We hope you will give ... read more
There was a nice pathway behind the facilities that backed up to a golf course. Very pretty area.
Business response:
Ann, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your feedback. Your experience and comments will be shared with the staff in the effort to improve.
Business response:
Thank you for your feedback. This will be shared with our team to improve
Meh Overall, the property is nice & close to many places to eat & shop. Parking wasn't too bad. Despite the odd smell in the hall & elevator, my room didn't smell weird. The king room is just enough for one or two people comfortably. The AC worked ok. All functions on the TV/ remote didn't not work. Not a big deal but not having a channel guide on the tv or a paper to indicate channels was so very annoying. The fridge/freezer functioned great. Didn't use the dishes as they were left dirty in the dishwasher & reception couldn... read more
Business response:
Tessa, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had an overall pleasant stay with us. However, we regret not meeting all of your expectations and are sorry for the cleanliness issue you encountered. Your feedback will be shared with our housekeeping team to prevent such problems going forward. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 4.3 star rating with 807 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.