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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Staycation Spot! This was a nice quiet spot for a staycation for my husband and I. We were close to restaurants, shopping and entertainment. We did a little light cooking and really enjoyed a quiet weekend alone without a huge expense. It was well worth it!!!
My Terrific Stay! I was in town because my fiance came home from Iraq and I was there for 2 and a half weeks. This was by far the best hotel I have ever stayed at. The employees at the desk were the best and the cleaning crew were also super friendly and made good conversation while I was there. The rooms were incredibly clean, neat, and had a nice home feeling. If I needed anything the desk would help me at the moments notice. I strongly recommend this hotel to everyone who wants a care free vacation. There is nothing that ... read more
This property is very out dated. It is need of upgrades. But if you a looking for a cheap stay and convenience then perhaps this can work. Please note that the breakfast is not worth mentioning. It's a pack of outmeal and teabags. Not even bagels, donuts or anything like that. A few pieces of fruit. There was some muffins but when I tried eating it was so stale and dry I almost choked.
Business response:
Dear Guest, We regret that the overall condition of the property and the breakfast fell short of your expectations. Our team makes every effort to keep the morning items fresh and ready for guests starting their day, and we will share your observations so we can give closer attention. Feedback like yours helps guide improvements, and we truly hope to have the opportunity to welcome you back for a more comfortable stay. Sincerely, Hotel Management
The toilet didn't work in the room and we were transferred to another room that was infested with roaches.
Business response:
Dear Guest, We regret that your stay did not meet expectations and understand how frustrating these issues must have been. Ensuring functional accommodations and a comfortable environment is very important, and we apologize for the inconvenience you encountered. Your feedback regarding both room conditions has been shared with the appropriate team for corrective action. We value your input as it helps us identify areas for improvement, and we hope you will consider giving us another opportunity in the future to provide a mor... read more
It was the most unsanitary and filthy environment. Cabinets, toilets and stove were dirty. You had to pay for WiFi and only one tv would work at a time. The signal kept getting lost. There were 4 of us and only two sets of towels. The entire hotel smelled like weed and perfume. The luggage cart was broken and cut my hand as I was put the metal pipes back together. The “breakfast” had granola bars and hot cocoa packets. I would never stay there again. I am a business owner and cannot believe you are still in business. I trave... read more
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback regarding your stay. We sincerely regret that your experience did not meet your expectations, as a clean and comfortable environment is essential for any visit. We understand how challenging it can be when multiple issues affect the overall comfort and convenience of a stay. Your comments regarding room conditions and amenities have been carefully noted, as they provide important insight for consideration. We appreciate your perspective and hope that futu... read more
Had multiple roaches and had to wear masks bc of how bad it smelled.
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Room was dirty. Bedding wasn’t clean. Dead roach on wall. Sink clogged with food. Walls were disgusting.
Business response:
Dear Guest, We sincerely apologize for the unacceptable condition of your room, including cleanliness issues with the bedding and the presence of a dead roach. We are also very sorry for the inconvenience caused due to the clogged sink, and unsanitary walls. This does not meet the high standards we strive to maintain, and we deeply regret the discomfort and frustration this caused during your stay. Your comments have been shared with our housekeeping and maintenance teams. We value your input and hope to have the opportunity... read more
I had to change rooms because the room has roaches
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.