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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filled with pests (beetles, cockroaches, etc). The room smelled of urine and smoke. Customer service was at least reasonable in that my stay was refunded (I checked out 30 min after I arrived and got a place elsewhere).
Business response:
Dear William, We sincerely regret that your experience was far below expectations and that the condition of the room caused such discomfort. Please be assured we maintain high vigilance with pest control and conduct regular inspections to ensure cleanliness and safety. Your feedback is invaluable, and we will share these concerns with our team to prevent similar situations in the future. We appreciate your recognition of our staff’s efforts to resolve the matter and hope you might consider staying with us again so we can pro... read more
Key card locked me out everytime leaving the room. Had to constantly go to the office for a new key. The residence were loud all night and they were throwing a party outside at the property outside my window. And they had roaches
Business response:
Dear Rudy, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room key during your stay. Your comfort and ease are very important to us, and we will review this with our team to ensure more reliable key card operations in the future. Additionally, we recognize the importance of a peaceful and comfortable environment, and your comments will be shared so improvements can be made. We truly hope you’ll consider giving us another opportunity to provide you with a more comfortable a... read more
After the experience I had with the manager & trying to get a refund for a stay that they terminated, I wouldn't recommend this place to my worst enemy. While the property was relatively decent, although a bit dated, the manager was one of the most disrespectful and unprofessional individuals I've ever encountered in the hotel industry. She really needs to learn how to approach people, as well as understand the information (their pet policy) that they (the hotel) provide to Expedia. Despite the fact that the information they... read more
Room was full of mold. Its been a month, I'm still suffering from upper respiratory issues.
It’s not extremely horrible It’s not the worst but sure needs some work, rooms are halfway put together, something is always broken in the room, barely have working TVs and remotes, and my last room had roaches!
The cleanliness was horrible. The studio we stayed in had cockroaches. We booked in advance and arrived at the hotel, where they told us there were no rooms. They gave us rooms that looked dirty.
Smells horrible, dirty, parking lot a hang out for people, scary !!!
Room had an overwhelming smell of grease that did not go away even with the windows open. Stayed for two nights. It is an extended stay so property inside is old and smelly. Extremely basic with oatmeal, coffee and granola bars for breakfast. Picture on website is not what it actually looks like.
Roaches
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.