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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I've never stayed in a hotel where the floors are completely black, and we had to go buy black socks to walk around and were thrown in the trash when we left. There were so many roaches crawling all over we were afraid to put any food out, so we kept it all in the refrigerator. We went out and bought sheets to put over the couch and chair just to sit down. Quality control really needs to visit this place...
Business response:
Dear Beverly, Thank you for taking the time to share your experience. It is deeply concerning to learn about the cleanliness and pest issues you encountered, and we sincerely apologize for the discomfort and inconvenience this caused. Your feedback regarding the room conditions and overall maintenance has been shared with the team to address these serious concerns. Ensuring a safe and sanitary environment for guests is a top priority, and your observations will help guide improvements. We appreciate your honesty and hope to ... read more
There were bugs in my room I left the hotel at 10:30 at night and had to rebook with another hotel
Roaches in the room dead and alive, hallways nasty and smelly
Business response:
Dear LaTonya, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ... read more
Room was covered in roaches I got up in the middle of the night to use the restroom and roaches literally scattered across the floor when I turned the lights on. No one was at the front desk so my husband and I just decided to leave .they refused to refund me . I don’t recommend this place .
Business response:
Dear Akhira, We are deeply sorry to hear about the situation you described and understand how upsetting that must have been. The conditions you mentioned are not reflective of the standards we strive to maintain. Please be assured that your comments have been forwarded to management for consideration and improvement. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We regret any inconvenience this caused and appreciate you bringing it to ou... read more
The room was filled with pests (beetles, cockroaches, etc). The room smelled of urine and smoke. Customer service was at least reasonable in that my stay was refunded (I checked out 30 min after I arrived and got a place elsewhere).
Business response:
Dear William, We sincerely regret that your experience was far below expectations and that the condition of the room caused such discomfort. Please be assured we maintain high vigilance with pest control and conduct regular inspections to ensure cleanliness and safety. Your feedback is invaluable, and we will share these concerns with our team to prevent similar situations in the future. We appreciate your recognition of our staff’s efforts to resolve the matter and hope you might consider staying with us again so we can pro... read more
Key card locked me out everytime leaving the room. Had to constantly go to the office for a new key. The residence were loud all night and they were throwing a party outside at the property outside my window. And they had roaches
Business response:
Dear Rudy, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room key during your stay. Your comfort and ease are very important to us, and we will review this with our team to ensure more reliable key card operations in the future. Additionally, we recognize the importance of a peaceful and comfortable environment, and your comments will be shared so improvements can be made. We truly hope you’ll consider giving us another opportunity to provide you with a more comfortable a... read more
After the experience I had with the manager & trying to get a refund for a stay that they terminated, I wouldn't recommend this place to my worst enemy. While the property was relatively decent, although a bit dated, the manager was one of the most disrespectful and unprofessional individuals I've ever encountered in the hotel industry. She really needs to learn how to approach people, as well as understand the information (their pet policy) that they (the hotel) provide to Expedia. Despite the fact that the information they... read more
Room was full of mold. Its been a month, I'm still suffering from upper respiratory issues.
It’s not extremely horrible It’s not the worst but sure needs some work, rooms are halfway put together, something is always broken in the room, barely have working TVs and remotes, and my last room had roaches!
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.