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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean and cockroaches This was the worst hotel room I've ever seen, and I stay in hotels 20+ nights a year. The room smelled strongly of pet odor, had bits of old food on the floor behind doors, has cockroaches, and there were blood stains on the bedding. It was so unsanitary we left within 20 minutes so my family could stay somewhere that wasn't a health risk, even though we arrived hours after the kids' bedtime.
Don’t recommend Unfortunately we had to leave this hotel because there were multiple bugs in our hotel room. Extended stay customer service was great and very understanding. The room itself was great in concept. I love the kitchen and it’s nice to have a couch. However because of the multiple bugs we found we couldn’t stay. When we arrived in the room there was no toilet paper. I’ve never been to a hotel that didn’t offer toilet paper. I called the front desk and they told me I can come get some from the front desk. Also the... read more
No Breakfast no coffee no room service at all you had to get your own towels you have to get your own toilet paper you have to take your own garbage out or room in the kitchen was nice except for the cockroaches you couldn't leave anything out on the counter at all. No coffee pot no cups no dishes in the kitchen at all you have to bring or rent your own pots and pans or or buy.
The room smelled like someone had smoked a pack of cigarettes it smelled horrible overbearing smell
I checked out immediately upon arriving in my room, which had a full kitchen, but was completely devoid of any basic supplies -- utensils, cups and glasses, silverware, etc. The stove top was not clean, and the tiny TV facing the dirty sofa, did not live up to the "extended stay" facility I expected. The desk agent was very kind, but reported, that they had no inventory of any appliances such as coffeemakers, toasters, kitchen supplies. The clientele seemed questionable, so while situated in an office park environment, the g... read more
Business response:
Dear Gregory, Thank you for providing your feedback. We understand how disappointing it must have been to arrive expecting a fully equipped extended stay experience, only to find the kitchen lacking essential items and the room not properly prepared. The overall presentation and atmosphere clearly did not align with the standards we aim to maintain. While it’s reassuring that the front desk team treated you kindly, we recognize that courteous service alone cannot make up for missing essentials or a setting that doesn’t feel ... read more
The hotel was absolutely disgusting we checked out the next day after checking in even though we were supposed to stay the whole weekend. There was dog poop in the hallway, a trash bag in the second floor stairwell and the hotel smelled awful.
Business response:
Dear Desiree, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize that the condition of the property did not meet acceptable standards and that this affected the duration of your stay. Maintaining a high level of cleanliness throughout the hotel is a priority for us, and we will ensure that your concerns are communicated to our team. We appreciate your bringing this to our attention. Sincerely, Hotel Management
Decent hotel but infested with roaches ! I will be reaching out to corporate to investigate the location. It was unreal how infested the hotel was. Made my skin crawl. We stayed 2 nights and the room was not refresh with towels or toilet paper, those types of request had to be made to the front desk which I thought was odd. Once requested we had to go to the front desk to pick it up which was an inconvenience. Thankfully I packed both toilet paper and trash bags because we would have been without unless we requested it. We a... read more
Business response:
Dear Glenn, Thank you for sharing your detailed feedback. We’re sorry your stay was impacted by multiple issues and understand how frustrating that must have been. It’s disappointing to know our service and in-room replenishment did not meet expectations, and we regret the added inconvenience of having to retrieve basic items yourself. Your concerns will be shared with the team for review. We are especially concerned about the presence of pests, and although the property is routinely treated, we have reached out to our pest ... read more
This was the WORST stay ever! I didn’t even stay, walked in and walked right out! The place smells like dog and human urine in the hallways and needs to be shut down! The staff was nice and accommodating by providing a refund on the room. But I Would give this place a negative 10 stars if I could!
Business response:
Dear Kenyetta, Thank you for your feedback. We apologize that the condition of the property fell short of expectations and left an unfavorable impression. Your comments about the environment are concerning and will be shared with the team to ensure immediate attention is given to areas needing improvement. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.