Extended Stay America - Newport News - Yorktown

Steven 

on Expedia

2 months ago

The rooms were dirty and roaches. One room looked like a dog had taken a crap on the floor. 

Broc 

on Expedia

2 months ago

Not so sure about Extended Stay America I'll be hesitant to stay at an Extended Stay America Suites place again. Decent place for the low price. Really great location with lovely surrounding area in office park with lake. The hotel, itself, is pretty "bare bones," but clean. "Breakfast" is not a true advertisement "Gym" is a closet (maybe half the size of one hotel room) with crowded, I'd guess poorly maintained and inadequate equipment - as per photo seen via Hotels.com, there a total of "Two dumbbells." I thought I'd staye... read more

Stephanie 

on Expedia

2 months ago

The check in staff was not very friendly. The room is filthy, the floor has not been swept or vacuumed. There is a terrible odor in both the hallway and room itself. On top of all that I have killed two cockroaches in the room. 

Catherine 

on Expedia

2 months ago

Property is falling apart and very unkept. Paint chipping off the walls, huge pieces missing off of the ceiling, air vents are disgusting. 

Dana 

on Expedia

2 months ago

The property location was decent. Lady who checked me in was friendly. Floor plan was nice b/c it had a living room, tiny kitchen & 2 separate bedrooms. Once we reached our room we were disgusted. We even considered leaving & trying to find another hotel but it was late so we stayed. The sofa cushions were super flat & stained so we couldn't even sit on them. The bathroom door wouldn't close, after further investigation we realized the door was coming off the top hinge. We had to lift it up to make the door close. There were... read more

Laura 

on Expedia

2 months ago

The staff was friendly but do not stay at this property unless it get refurbished. Our room was dirty, stained, and full of cockroaches. We did not stay and went to another hotel. 

Stanley J 

on Expedia

2 months ago

We found roaches in the room. 

Luvenia 

on Expedia

2 months ago

The stay was nice for temporary shelter while I awaited the move in date to arrive for my apartment. The staff are friendly and willing to assist. The amenities are great for a long stay. The only issue I had was the carpet in the room was in bad condition, I saw a couple of bugs (roaches) in the room and the room was cleaned either quickly, or the clean wasn’t thorough enough. I wouldn’t stay again unless I absolutely have to. 

La Sierra 

on Expedia

3 months ago

The place didn't really look to clean. The sofa bed mattress was Sting and dirty and had crumbs on it when I pulled it out. There was no extra bed sheets to even put on the sofa bed. The fridge had a few old fries on a very bottom drawer and didn't look clean besides that everything else was fine they just need to do a better job at cleaning. Also look like there might be an infestation of bugs since they had bug traps or cockroach traps on the corners of the rooms