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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom towels were not clean. Fire alarm went off in the morning. People making noise in the common area until 2am. Would not stay here again.
Business response:
Dear Guest, We regret to learn that your stay did not meet expectations. Providing a clean and peaceful environment for our guests is always our goal, and we are truly sorry that this was not reflected in your experience. Your feedback about cleanliness and noise has been shared with the respective teams for immediate attention. We value your comments, as they help us improve our services and ensure a better experience for future guests. Sincerely, Hotel Management
Terrible horrible do not stay here
Business response:
Dear Guest, We are truly sorry to learn that your experience did not meet your expectations. Guest satisfaction is extremely important to us, and it is disappointing to know that we fell short during your visit. Your comments will be carefully shared with our management team to identify areas where improvements can be made. We appreciate you sharing your perspective, as it helps us enhance the overall quality of our service and guest experience moving forward. We hope to have the opportunity to make your next stay with us ou... read more
The room was crawling with roaches it was very uncomfortable to sleep or to walk around to try and use the bathroom or kitchen
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
Poor cleaning, roaches, very basic no frills room, remote for tv was missing, only 1/2 roll of toilet paper in room.limited parking. Staff was ok not great. No knowledge of where my room was. Just told me building 2. Will not stay again.
Business response:
Dear Guest, We sincerely regret that your visit did not meet expectations. Cleanliness and comfort are always top priorities, and we are truly sorry that your experience fell short. Please be assured that our property maintains strict pest control measures and regular inspections to ensure a pleasant environment for all guests. Your feedback regarding room readiness and communication will be shared with our team for improvement. We appreciate your comments and the opportunity to make necessary enhancements. We hope to have t... read more
Room was not very clean, it was roach infested, and they refused to clean the room except after eights days.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your visit did not meet expectations. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service for a minimal fee. We hop... read more
We didn't stay there because the room was dirty and had bugs in it. There was hair in the tub and food stains on the wall near the bathroom. The microwave had leftover food spatter in it and the oven had more food overflow on the bottom of the oven. There were strange people hanging around the building drinking and smoking. The management did refund my money no problem. Expedia helped out gtreat.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry to learn about your recent experience and understand how upsetting that must have been. Cleanliness and guest comfort are our top priorities, and we will be sharing your concerns with our housekeeping and management teams immediately. We are glad the refund was handled efficiently and appreciate your patience as we take steps to ensure a more pleasant stay for all our future guests. Sincerely, Hotel Management
The room wasn't great, the toilet wasn't working, the window wasn't working (the whole panel can pop off), there were fleas, the light switches in the rooms didn't work, and there was a lot of trash left like Ozempic and a Tequila bottle cap. It felt like a crack den, however, we loved the crack den vibes, especially if you are doing the substances lol. The trees were alive and staring at us, the paintings were dancing. Everything felt like an oil painting, almost as if an oil painting had worms under, moving around. The col... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret to hear that your stay did not meet expectations and that you encountered multiple concerns with your room’s condition. This certainly falls short of the standards we strive to uphold. Your comments have been shared with the management team for improvements. We sincerely apologize for the inconvenience caused and appreciate you bringing these matters to our attention. We hope to have the opportunity to make your next stay with us outstanding in every... read more
Do not book here. Property looks nothing like the photos. Hallways and rooms smell horrible. My room smelled like spices, like curry almost. There were an abundance of ROACHES everywhere, literally coming from every crack and crevice in the room. I sat on the in room couch and a roach came out of the couch and ran across my legs. Upon further inspection, the whole kitchenette was full of roaches, they were running up and down the refrigerator. They were on the walls, on the floor, in the bathroom, the whole place was infeste... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely regret to hear about the situation you encountered and understand how unsettling this must have been. Cleanliness and guest comfort are always our top priorities, and your feedback has been shared with our management and housekeeping teams for immediate attention. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections to uphold our standards. We also appreciate your r... read more
This was one horrible night stay! I would have been more comfortable with a barn full of hay to sleep in. The bed is so old and dirty you roll into the middle and the sheets come off to reveal plastic sheeting underneath. Every time you move in the bed you can hear the crinkle of the plastic. We were provided with 2 little, tiny pillows. For some reason there were 2 empty pillowcases on the bed. Why? The TV had so many smear marks and fingerprints, it looked like a covid outbreak. NOISE after 11PM in the courtyard. People ha... read more
Business response:
Dear Ken, We are truly sorry to learn that your visit was far from the comfortable experience you expected. The issues you mentioned about the bedding, cleanliness, and late-night noise are concerning and not in line with the standards we hold for our guests. Your comments have been shared with the appropriate teams for improvements. We deeply regret that your stay left such an impression and appreciate you bringing these matters to our attention. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.