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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Whew where do I begin? If you’re used to staying in a well kept hotel this is NOT the place! 1. Hotel had an odor. 2. Security door didn’t work so anybody could walk right on in. 3. Towel rack, broke, cabinet door in bathroom broke, paint in the floor, shower curtain, filthy, soap dish, torn off the wall, shower dirty. 4. Kitchen- cabinet doors missing, drawers missing, microwave didn’t work, fridge was not cleaned inside, stove not cleaned, no utensils, pots etc. 5. Table had crumbs on it. 6. Couch was sunk in and frayed on... read more
Business response:
Dear LaVonna, Thank you for sharing such a detailed account of your experience. We’re very sorry to learn that many aspects of your stay fell below expectations and made your stay less comfortable than you had expected. Your feedback highlights areas where attention is needed, and we’ll use your comments to guide our improvements. We truly value your input and hope to create a much better experience for future guests. Sincerely, Hotel Management
LAWD I CAME IN TO DIRTY TOWELS I HAD YO TAKE BACK THEN AFTER A VERY LONG DAY I COULDNT SHOWER BECAUSE HOT WATER OUT AND NO WATER CAME OUT THE SHOWER HEAD AND GNATS WERE EVERYWHERE AND MOLD
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the difficulties you encountered and for the room’s condition not aligning with our commitment to quality. Your observations concerning cleanliness, maintenance, and overall comfort are invaluable, and we will ensure they are communicated to our team for attention. We appreciate you bringing this to our attention and look forward to the opportunity to rectify this situation in the future. Sincerely, Hotel Management
DO NOT Extend your stay! Love the concept; as a large family it’s helpful to have access to a kitchenette during our vacation stays to save money. HOWEVER, this hotel is simply not clean. You can tell them barely cleaned after the last guest left - we found a balloon under the end table that was definitely NOT ours. Beds looked cleaned and were comfortable enough. Bathroom was okay. But there are bugs. I would NOT stay unless you have no other option.
Business response:
Dear Rebecca, Thank you for taking the time to share your stay with us. We truly regret that our cleanliness and room conditions did not meet your expectations. We are addressing this with our housekeeping and pest control teams immediately. Your feedback is vital to helping us correct these issues and improve our guest experience. On the positive side, it's nice to know that, overall, the bed and bathroom met your expectations. We hope you’ll consider giving us another opportunity in the future to show you the quality and c... read more
Location was great rooms weren't too clean spotted roaches no complete set of dishes no detergent for dishes run down sofa bed.just horrible!
Business response:
DearDarius, Thank you for sharing your experience. We're glad the location suited your needs, but we regret the condition of the room and the issues you encountered. Your feedback is important and has been noted as we work on addressing these concerns. We hope to have the opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
This place was extremely smelly dirty of cat urine. Couch was torn cushions, stove, broken oven door, even outside door security was not working because of the cable for key card reader was cut.I felt very unsafe and uncomfortable. The two bedroom smoke detectors were also removed. Here we stayed one night and left out of four nights expected. They allow animals, but there’s no deep cleaning or maintenance on the building itself inside and out. Hallway carpets were extremely dirty and smelly, and have never been clean. Stay ... read more
Business response:
Dear Robert, Thank you for taking the time to share your experience. We regret that your experience did not meet expectations and understand how disappointing it must have been. The conditions you described do not reflect the standards we aim to maintain, and we understand how upsetting this must have been. Guest comfort is of the utmost importance to us, and your feedback is greatly valued. We will review the areas mentioned to ensure a better experience for our guests. Thank you for bringing this to our attention. Sincerel... read more
The front desk people were very friendly and the location was convenient to attractions we planned to visit. Otherwise this property had nothing to offer. The entire facility was extremely worn and dated, all the way from the office to the hallways to the room itself. There was a heavy coating of dust on the TV stand and the shower curtain had numerous stains. The toilet seat was loose to the point I had to tighten the bolts to keep it from falling off completely. The common areas smelled stale and overall the feeling was no... read more
Business response:
Dear Guest, Thank you for your feedback. While we’re glad you found the front desk team welcoming and the location convenient, we’re sorry the overall condition of the property did not meet your expectations. Your concerns about cleanliness and maintenance are being shared with the appropriate teams so they can be addressed. We appreciate you bringing this to our attention. Sincerely, Hotel Management
Made do but will not recommend To start with none of the pictures including the thumbnail on this screen doesn't reflect the property at all. Check in was ok, not horrible just neutral. Going into the side door to reach stairs to our room, it was unkept, cigarette butts from people just putting them on the outside of the door on the ground. No cigarette disposal system there. One resident was just standing at the door with her small dog, allowing it to urinate right on the doormat. The queen beds themselves were good but the... read more
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We regret that your experience did not align with the standards we aim to provide. Thank you for bringing this to our attention. We will share your comments with our team, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.4 star rating with 1,276 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.