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Extended Stay America - Newport News - Yorktown
- Hotels
- Yorktown, VA
About this business
Location details
200 Cybernetics Way, Yorktown, VA, 23693, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES EVERYWHERE!! And Expedia has tried to contact them multiple times to get my refund and they aren’t answering. The lady at the desk said they would give a refund but no they are avoiding answering their phone. Do not stay here.
Business response:
Dear Guest, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
The front desk person Ashley was nice however that was the only good part. The hallway and room smelled of urine and they had the air conditioner running full blast. The sink was stopped up with old water sitting in it. The toilet was running non stop.Then when I asked for a refund Ashley stated only a manager could do the refund and she was not on the property and would not be back until the morning. I have stayed in extended stays before and this one by far was the worst of all.
Business response:
Dear Guest, We are truly sorry to learn about the discomfort you experienced during your stay, as the circumstances you described fall far below the level of quality we strive to provide. Your comments regarding the environment and the condition of the facilities are taken very seriously, and we regret the inconvenience this caused. We will share this with our team. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
It was multiple roaches crawling in the room
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vi... read more
Walked in bldg B, smelled like trash and smoke. Carpet was filthy everywhere. Walls were dirty. Walk in my "non-smoking" room, smelled a stronger stench of smoke. Turned the light on in the bathroom, four tiny baby roaches on the floor went running for cover. I was too tired to go back to the office to undo everything and find another place so I hung my duffle bag on a hanger in the closet so it wouldn't touch anything a roach could crawl on. I slept on top of the bed instead of taking a chance on pulling back the cover and ... read more
Business response:
Dear Guest, Thank you for taking the time to share these concerns. We are deeply sorry that the condition of the building and the room did not provide the sense of comfort and reassurance every guest deserves. Please be assured that our hotel maintains high levels of vigilance regarding pest control, and regular inspections are performed to help prevent such issues. Your observations have been forwarded to the appropriate teams. We understand how unsettling this experience must have been and appreciate you bringing these mat... read more
Do not stay at this location. Roaches in the rooms . Horrible place .
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
Room has roaches
Business response:
Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more
Upon check in, the staff told me that they didn’t have any clean rooms but then miraculously found 1 clean room left. Clean is a generous word.
Business response:
Dear Guest, Thank you for sharing your experience with us. We regret that your arrival did not begin on a reassuring note and that the condition of the accommodation did not reflect what you expected. A smooth start and a well-prepared space are important parts of any visit, and we understand your frustration. Your comments have been forwarded to the appropriate teams so they can make improvements. We appreciate your feedback and the opportunity to improve. We hope to have the chance to welcome you back so we can provide you... read more
The carpet was wet under the window. Roaches were seen in the bathroom and kitchen. Very disturbing and disgusting.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the conditions you encountered during your stay. Discovering moisture in the room and any sign of pests is completely unacceptable, and we understand how unsettling that must have been. Your feedback has been forwarded to our operations team so these issues can be addressed promptly and thoroughly. We are committed to improving our standards and hope you will consider giving us another opportunity to provide a more comfortable and reassuring visit.... read more
Frequently asked questions about Extended Stay America - Newport News - Yorktown
How is Extended Stay America - Newport News - Yorktown rated?
Extended Stay America - Newport News - Yorktown has a 3.3 star rating with 1,357 reviews.
When is Extended Stay America - Newport News - Yorktown open?
Extended Stay America - Newport News - Yorktown is open now. It will close tomorrow at 12:00 a.m.