Extended Stay America - Newport News - Yorktown

Mike 

on Expedia

2 months ago

Fridge was noisy and frozen over. Had to unplug for the night. Room felt wet and damp. Trash left under the bed. 

janeth 

on Expedia

2 months ago

The building especially the room smells bad, stain in the bed, cockroaches in the bed, wall and floor. Never going back to this hotel. And its brand. 

Andrew 

on Expedia

2 months ago

Roach Motel We killed over a dozen of roaches in this room. When we finally had it, hotels.com and the manager from the property decided I was not deserving a refund for the disgusting room my 4 & 2 year old slept in for two hours before we left! Terrible service all around! 

Miguel 

on Expedia

2 months ago

Room we had had a unique no so clean smell, missing picture frames outline of where it was hung was still on the wall. A false wall or panel was not placed properly, could see machinery behind it. Bathroom light for toilet and shower not working. Missing dishes and silverware. 

Lourdes 

on Expedia

2 months ago

It was not a good experience The food options should have more variety. Bed was comfortable but the sofa in the room was old and dingy. The room smelled musty and so did the carpet in the hallway. The water left a residue on the skin. It was very hard water. We stayed an hour and then left. Would not come back here. The hotel needs serious renovations. 

Lakiyah 

on Expedia

2 months ago

Everything was dirty, from the headboards having clear wipeable stains, to the table and remote being sticky, I also saw a roach in the bathroom and I had to kill it myself. The room itself isn’t bad but it wasn’t near as sanitary as it should’ve been. Highly disappointed. 

Christiana 

on Expedia

2 months ago

The rooms smelled distinctly of smoke despite the non-smoking requirements. I thought that the lights were broken, but it turns out the person before us had just wrapped the smoke detectors with bags so that it would not be detected. Makes me question the cleaning staff… 

Matthew 

on Expedia

2 months ago

The facility was old but well taken care of 

Valerie 

on Expedia

2 months ago

1. Cockroaches everywhere 2. Fire alarm went off twice in one day 3. Room smelled like cigarettes when it’s a non-smoking area 4. Dirty room