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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A recommander Nous avions une «meeting room» très propre et rénovée. C’était très bien. Le déjeuner, par contre, était très modeste (muffin et barre granola)
Business response:
Julie, thank you for selecting Extended Stay America. It is a delight to know you liked your modern room and that you had a great stay. On behalf of our team, we invite you for another visit. Sincerely, Hotel Management
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Good hotel, average customert service The hotel was actually really nice. I was traveling with my 2 children and got in about 7AM. I asked them if I could stay until 1 or 2 since I had paid for a full night and they wouldn't allow it. I was upset and felt that they could have if they wanted. Hotel was clean and comfy though. The mattress on the pullout sofa was nasty though, looked like old urine stains. Other than that pretty nice place.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad overall you had a comfortable experience and loved our well-kept property. However, we are sorry that we were unable to accommodate your late check-out request and regret not meeting your expectations with the mattress on the pullout sofa. Your comments remind us there is always room for improvement, and we will review your feedback with the respective teams to see where we can do better. We hope you will choose us again on your next visit to our area. Sinc... read more
The breakfast was not a continental. Even Not enough coffee.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
When checking in the desk clerk act like I was disturbing him he took his sweet time checking me in even though I had a pay reservation. When I got to the room there were drinks are food left from previous guess
Business response:
Thank you for being our guest. We are sorry for the issue you experienced at the time of check-in and for the cleanliness issue, you had in your suite. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
There was plenty of free parking at all times! It was quite. Although it was pet friendly, the pets were quite!
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Great deal for the price. No swimming pool but I didn't care about that. I witness staff been fussed at by customer but they remained respectful and professional. The TV in the room seemed not to have a cable guide option but I had no problems finding something interesting to watch.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you had a nice time with us. We appreciate all of your feedback and will use it for future improvements. Thank you once more for being our guest, and we look forward to seeing you again. Sincerely, Hotel Management
Nice stay It’s wonderful and they staff is friendly the housekeeping is respectful and the are is very convenient
Business response:
Keisha, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.