Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Chris, Please accept our apologies for the condition of your suite and any oversight on our part. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping and maintenance team so these issues do not happen again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management 

Business response:

Dear Kelvin, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. Our team strives to deliver a homelike stay with seamless service and comfortable suites. Therefore, we are genuinely pleased that we made this possible for you. Thank you for mentioning our exceptionally clean hotel. We will certainly share your generous comments with our housekeeping team to let them know their efforts are appreciated. It was a pleasure hosting you, and we look forward to having you back for another sea... read more