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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone's shoes were under the bed and a lot of Condom wrappers
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I liked the room set up. I didn't like hearing dogs barking in nearby rooms.
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. However, we regret the inconvenience caused due to the barking of the dogs. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Check in was great. Bad smell in the building. Urine smell in stairwell.
Business response:
Thank you for choosing us on your trip to our city. We are delighted to know you had a pleasant check-in experience. However, we are sorry for the inconvenience caused. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
First off its not pet friendly there's a separate taxed fee. The microwave nasty with food the bathroom question the stains the second room hair everywhere non refundable and the front desk lady chuckled at my frustration. Not to mention the water damage smell. This place does not fit the Arboretum standards by snotty means
Business response:
Thank you for your review. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the respective teams, and we're taking immediate actions to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
great home away from home stay while i was waiting to close i actually stayed here on a weekly basis for two months. it was a comfortable and easy stay. rooms were always clean, they always had the plates and pans i needed. it really was like home for two months until i closed. didnt have issues with noisy neighbors and i moved rooms every week so not a paper thin wall situation. its good for families. i would stay here again but i dont have to now cause i have my home!!
Business response:
Thank you for making Extended Stay America your home away from home. We are glad to know you always loved your well-kept suite and had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.