Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Rebecca, Thank you for being our guest. It is nice knowing you had a pleasant stay. However, we regret the inconvenience in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members and regret the noise disturbance you mentioned. Our front desk team is available to help you make your stay comfortable when informed about the concern. We appreciate your patience and hope you will allow us another chance to serve you. Sincerely,Hotel Management 

Business response:

Dear Debra, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Your concerns have been shared with our front desk team to ensure our guests are warmly welcomed and receive the smooth reception they deserve. We hope to have another opportunity to demonstrate our commitment to excellent service.Sincerely,Ho... read more

Business response:

Dear Guest, We apologize for the disappointments you experienced during your stay with us. Your feedback about the limited breakfast options and the lingering smell of smoke in your room is concerning, and we will address these issues to ensure a better experience for our guests. Additionally, we will inspect and address the problem with the bathtub in your room. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Samuel, Thank you for choosing Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you had a great stay with us. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management