This profile has been claimed by the business owner or representative.
Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked that it was pet friendly but my room smelled. I had to open the window to air it out.
Business response:
Thank you for evaluating your visit. We're glad to know you liked our pet-friendly property, but we're sorry for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
got what I paid for good value nothing else to comment on
Business response:
Thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver a great value at a fair price and we like hearing that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area! Sincerely, Hotel Management
Business response:
Jay, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Sharay, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
There was no mention of a pet deposit on the app and I was hit with a surprise $25/night although I filtered the app to pet friendly before booking.
Business response:
We appreciate you being our guest recently and providing your feedback. We apologize for any miscommunications that may have occurred regarding our pet policy. We are very happy for our guests to bring along their 'best friend', and our policy requires a $25 + tax per day, per pet, nonrefundable cleaning fee, not to exceed $150 per pet. Weight and size restrictions also apply. Our policy is available on our website, and should have also been communicated during your reservation confirmation and at check-in. We hope you enjoy... read more
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The room was very clean but had one dirty towel. The hallways and the elevator were in desperate need of vacuuming. Staff was very nice though.
Business response:
Thank you for staying at Extended Stay America. We are glad you liked our clean, comfortable room and the service provided by our staff. Your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Wm stay It was a one night stay in the Richmond area
Business response:
William, thank you for your overnight stay at Extended Stay America. We are glad to know you had a wonderful time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing an excellent guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,557 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.