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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My thoughts on Extended Stay America - North Chest This extended stay needs an update and some oversight...the rooms are old, the TV's are terrible, I recleaned my room feeling concerned, we found liquor bottles in the bedroom drawers, shoes under the bed, the hallways are dark and smelly. The smell of "pot" is everywhere esp outside the doors. My key had to be reset each day. The pluses would be the bed was comfortable and the walls may have been painted fairly recently. The staff was nice but you can tell it's "anything go... read more
Business response:
Walter, thank you for choosing to stay with us and for sharing your concerns. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your room. Your feedback has been shared with the appropriate individuals in our organization. We do hope you will stay with us on your next visit to the area so we can make an exceptional impression. Sincerely, Hotel Management
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Check is always great but I woke up with red bite marks wont be staying again
Business response:
Nick, thank you for your loyalty to our hotel. Although you liked your quick check-in experience, we are sorry for the inconvenience you had in your room. Our hotel follows the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated as a precaution. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Nice & clean room peaceful atmosphere. I would come back
Business response:
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay and found your suite comfortable. Thank you once more for being our guest and we look forward to seeing you in the future. Sincerely, Hotel Management
Business response:
Christian, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Its ok for a night or two in an emergency situation but they need to so something with the smell in the hallways
Business response:
Nickey, thank you for choosing Extended Stay America. We appreciate your positive rating and are happy to know overall you had a pleasant stay. However, we are sorry for the odor you experienced during your visit. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We appreciate your business and hope you consider a return visit. Sincerely, Hotel Management
Business response:
Jacqueline, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.6 star rating with 1,689 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.