Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Jasmine, We are delighted to hear that you enjoyed the cleanliness of your room—that’s something we take great pride in! Thank you for choosing Extended Stay America for your visit. It is always rewarding to know we’ve made your stay a pleasant one. We look forward to welcoming you back soon for another comfortable and relaxing experience. Sincerely, Hotel Management 

Business response:

Dear Daniel, Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and regret that the environment did not meet the level of comfort we strive to provide. Your feedback is essential in helping us improve, and we have carefully noted your comments. We hope you will consider staying with us again, allowing us to deliver a visit that better aligns with your expectations. Sincerely, Hotel Management 

Business response:

Dear Sergio, We are delighted to hear that you had a great stay and appreciated the clean room — that means a lot to us! Our team works hard to ensure every guest feels comfortable, and it’s always rewarding to know when we’ve succeeded. Thank you for choosing Extended Stay America. We’d love to welcome you back the next time you’re in town! Sincerely, Hotel Management 

Business response:

Dear Larry, Thank you for taking the time to share your experience. We genuinely appreciate your feedback and regret that your stay did not fully meet your expectations. Guest satisfaction is of the utmost importance to us, and we continually strive to enhance the quality of our accommodations and services. We hope you’ll consider giving us another opportunity in the future so we can provide you with a more enjoyable and seamless visit. Sincerely, Hotel Management 

Business response:

Dear Sharon, Thank you for choosing to stay with us and for sharing your experience. It’s a pleasure to hear that the condition of your room met your expectations. We are committed to providing a welcoming and well-kept environment, and your feedback reassures us that we’re on the right path. We look forward to welcoming you back to Extended Stay America whenever your travels bring you our way. Sincerely, Hotel Management