Extended Stay America - North Chesterfield - Arboretum

Business response:

Dear Guest, Thank you for taking the time to share your thoughts. We are pleased to know your stay was satisfactory and that the overall experience met your needs. While it may not have stood out, we appreciate you choosing us and hope that with future visits, we can provide an even more comfortable and memorable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words about Extended Stay America! We are delighted to hear that you found our hotel exceptionally clean and secure during your stay. Our dedicated team works hard to maintain a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another immaculate experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such kind feedback with us. We are delighted to know your accommodations felt comfortable and welcoming throughout your stay. We truly appreciate your time and would love the opportunity to welcome you back again to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. Your feedback will be shared with our team to ensure proper attention is given to improve the level of service. We hope to have the opportunity to welcome you back for a more pleasant and respectful experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts about the room setup. It is encouraging to know the space felt comfortable for you, and we truly value you taking a moment to let us know. Your visits are important to us, and we would enjoy welcoming you again at Extended Stay America whenever you return. Sincerely, Hotel Management