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Extended Stay America - North Chesterfield - Arboretum
- Hotels
- Richmond, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
241 Arboretum Pl., Richmond, VA, 23236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mehhh... Bathroom not cleaned well at all-p hairs behind faucet (ewww) hairs on the shower tile, toilet not clean. Bed was hard, pillows flat. Halls and lobby could use serious paint job. Elevator looked worn. Otherwise it was fine.
Business response:
Jeffery, thank you for your review. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret the inconvenience this caused. Your comments have been shared with the appropriate departments so that they can make the necessary changes. We hope you will consider giving us a chance to make it up to you in the future. Sincerely, Hotel Management.
Overnight only TV remote didn’t work, breakfast was very minimal
Business response:
Gordon, thank you for choosing us for your overnight stay. We are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
No clothes hangers in my room. Dog barking in the room across the hall.
Business response:
Thank you for being our guest and for the feedback. We are sorry you were disturbed at night by the noise. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please know, all the in-room amenities are kept at the front desk as per brand standards and are always complimentary. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
My stay at extended stay America Nice quiet Sunday away from home.
Business response:
William, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Someone's shoes were under the bed and a lot of Condom wrappers
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I liked the room set up. I didn't like hearing dogs barking in nearby rooms.
Business response:
Thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. However, we regret the inconvenience caused due to the barking of the dogs. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - North Chesterfield - Arboretum
How is Extended Stay America - North Chesterfield - Arboretum rated?
Extended Stay America - North Chesterfield - Arboretum has a 4.5 star rating with 1,393 reviews.
When is Extended Stay America - North Chesterfield - Arboretum open?
Extended Stay America - North Chesterfield - Arboretum is open now. It will close tomorrow at 12:00 a.m.