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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Ok , comfortable beds , a little overpriced for what it is .
Business response:
Dear Keith, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back to our hotel in the future.Sincerely,Hotel Management
Advertised breakfast, but really not. No coffee pot in room. Broken sink facet
Great stay but minor maintenance needed Plumber is needed in the bathroom to stop the shower/tub dripping and tighten the toilet seat. Otherwise good stay.
Business response:
Dear michael, Thank you for choosing Extended Stay America and taking the time to share your experience. We're glad to know that you had a great stay overall, but we apologize for the minor maintenance issues you experienced in the bathroom. We appreciate you bringing this to our attention, and we will ensure that our maintenance team promptly addresses the dripping shower/tub and tightens the toilet seat. It was our pleasure to host you during your time in Norwalk. We look forward to your next visit.Sincerely,Hotel Manageme... read more
For a short stay it will do… Don’t expect too much… although the room smelled clean, there was an inch of dust on all the light shades & lamps, cobwebs in the corners & some mold in the shower… it is a non-smoking hotel so I was happy about that.
Business response:
Dear Veronica, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, please accept our apologies if we did not provide you with a clean and comfortable room. We have shared your concerns with our housekeeping team to ensure these concerns are not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
I liked the size of the rooms. I did not like that the signed was small and kind of hidden. The hotel needs to be updated and staff better trained. The grab and go breakfast needs to have a better selection.
Business response:
Dear Rosa, We value your feedback as it helps us enhance our overall guest experience. We apologize for your concerns with your room and our staff. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. Also, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Th... read more
"Breakfast" Website advertised free breakfast; all that was available for a family of four an hour before the listed breakfast closure were 6 packaged mini-muffins and 4 snack bars.Plus coffee. No bagels, danish, fruit or juices were offered.Thus in my opinion no "breakfast" was provided and the advertising was false.
Business response:
Dear Donn, Thank you for taking the time to share your review. We apologize for the disappointment you experienced with the breakfast offerings during your stay. We understand how important it is to start the day with a satisfying meal, and we're sorry that our breakfast options did not meet your expectations. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. Thank you for bringing this to our attention, and we hope to have the opportunity to serve... read more
The breakfast was garbage. Coffee, hot water, tiny muffins and granola bars. I spent $500 for two nights and get a crap breakfast. Plus I question how clean the bathtub/shower was. There was mold around the soap dish and a couple of other spots. Definitely not worth the money I spent.
Business response:
Dear Courtney, Thank you for sharing your experience. We apologize for the housekeeping oversight and the breakfast option that fell short of your expectations. Your valuable remarks have already been shared with our housekeeping team for quick review and action. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,054 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.