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Extended Stay America - Norwalk - Stamford
- Hotels
- Norwalk, CT
About this business
Location details
400 Main Ave., Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Everything is good at this location
Business response:
Dear Michael, We are delighted you chose to stay with us at Extended Stay America. We appreciate each of your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile!Thank you for being our guest, and we hope you will revisit us the next time you are in the area.Sincerely,Hotel Management
Folder in the hallway and inside the invitations
Business response:
Dear Elmer Dionel, Thank you for choosing Extended Stay America for your recent stay. We're glad to hear you noticed our attention to detail, including the folder in the hallway and the invitations. Our aim is to make your stay as comfortable as possible, and we appreciate your positive feedback. We hope to welcome you back for another enjoyable stay soon. Your satisfaction is important to us.Sincerely,Hotel Management
Place was Ok. Just for the night. Front desk empty. Nobody answered the phone and we had to wait .
Business response:
Dear sandra, Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for the inconvenience you faced at the front desk. Your comments are essential in helping us enhance our services. We're working on improving our response time and availability to ensure a smoother experience for all guests. Despite the hiccup, we're glad you found your stay satisfactory overall. If you decide to stay with us again, we're committed to providing you with a more seamless and enjoyable visit. We hope to have t... read more
I was not impressed in the breakfast that was made available. It amounted to terrible coffee, instant oatmeal and packaged granola bars. Also the front desk clerk specified that garbage was no longer picked up from the rooms and that customers were asked to drop off in bins at end of each hallway. Well there was no garbage bins anywhere so everyone dumped the garbage anywhere in the hallway.
Its a very good place
Business response:
Dear Glen, Thank you for reviewing your stay at Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management
Nice staff
Disappointed…. I didn’t stay. Once I entered the room, I made other arrangements at another hotel. The room smelled of what could have been mold/musty smell. I have asthma and it was triggering it, I would have had an attack. I left and went to the front desk to tell a white lie, that I received a call from home and had to leave. The cost of the room was unrefundable, so I told the clerk that if someone came in and needed a room to give them the room. I was very disappointed.
Business response:
Dear Barbara, We apologize for the discomfort you experienced and the inconvenience caused. Your well-being is our priority, and we deeply regret that the room did not meet your expectations. We take your concerns seriously and are actively addressing the odor issue to ensure a healthier environment. We understand your situation and appreciate your honesty with our staff. While the room rate was non-refundable, we value your feedback and are committed to improving our services. If you reconsider staying with us in the future... read more
Frequently asked questions about Extended Stay America - Norwalk - Stamford
How is Extended Stay America - Norwalk - Stamford rated?
Extended Stay America - Norwalk - Stamford has a 3.3 star rating with 2,052 reviews.
When is Extended Stay America - Norwalk - Stamford open?
Extended Stay America - Norwalk - Stamford is closed now. It will open on Sunday at 12:00 a.m.