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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay at Alameda Extended Stay America The hotel has great sound proofing. I couldn't hear the nearby by planes taking off or landing. Bed was comfortable but the breakfast was not so great. You can't really complain about free food, however. Very clean rooms.
Business response:
Thank you for taking the time to write a review of our property. Please accept our apologies for the noise issues that occurred during you stay. Still, I am pleased that our beds were comfortable and to your liking. I’m so glad we were able to provide you with a pleasant experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Decent in a pinch Overall, it was fine. That weekend the surrounding area was pretty booked for graduations, so though I thought it was more expensive than it was worth, but it worked out. The main complaint would be that the hotel didn't smell fresh. I suppose that's a product of people living and cooking and having their pets around for a long time. In any case, I don't prefer to stay here but it works as a decent place in a pinch.
Business response:
Your review for our hotel was recently brought to my attention. Please accept our apologies for the cleanliness issues that occurred during your stay. To prevent this from happening again, our staff will make sure all of our hallways and rooms are fresh and clean before check-in. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Had reservations, 1st room they give me it didn't have a latch to lock the door, 2nd room they give me no remote control, went down to the vending machine and it took my $5 cash worst trip ever
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry your visit did not begin as smoothly as it should have. We understand how frustrating it can be to encounter concerns with accommodations and amenities, especially after making prior arrangements. Your comments regarding the room features and vending issue are appreciated and will be shared with our team to ensure a better experience moving forward. We value your feedback and hope you will consider giving us another opportunity to provide the comfortable an... read more
Their was never anyone at the front desk and the hotel smelled I will not be coming back
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with front desk availability and the cleanliness concerns within the hotel. Providing attentive service and a clean, fresh environment are priorities for us, and we regret that we did not meet your expectations during your visit. Your comments have been shared with our management team. We truly value your feedback and hope you will reconsider and allow us the opportunity to welcome you back for a much better experience. Sincerely, Hotel Management
Rooms were moderately clean. Being extended stay it was not stacked with even basic items. Had to request items. Noisy at night… weird guests loudly throwing up in their rooms. You step outside the room and the corridor stanknof marijuana. Overall very disappointing and depressing. 1 star for the sweet staff. Else wouldn’t give that either.
Business response:
Dear Guest, Thank you for sharing your thoughts and for acknowledging the kindness shown by our team. We do understand the stay did not feel as comfortable or restful as intended, and your feedback helps us focus on improving the overall environment and nighttime experience for everyone. Please accept our apologies for the inconvenience caused. Our staff remains committed to assisting promptly with requests and maintaining a welcoming environment, and we truly value the opportunity to continue making progress. We appreciate ... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,202 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.