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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like smoke just walking in the hotel.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the atmosphere upon arrival did not create a comfortable first impression. A fresh and welcoming environment is something we strive to provide, and your comments will be shared with the appropriate team. We value your perspective and appreciate the opportunity to improve. We hope you will consider giving us another chance to offer a more pleasant experience in the future. Sincerely, Hotel Management
Poorly maintained property. Very disappointing.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of the property and the overall experience you described. Your comments are critical to us, as they help identify areas where improvement is needed. Please be assured that your concerns have been shared with our management and maintenance teams for immediate attention. We regret that your visit did not meet your expectations and hope to regain your confidence in the future. Sincerely, Hotel Management
I stayed at this property on Saturday, November 8, 2025. I was on the second floor at room #211. Unfortunately, the white seal on the bottom of the shower tub is coming off and a piece of the tile on the floor was coming off. I went to the front desk as pressing O, no one answered the phone in the room. I let the person in the lobby know about the issues in the room and showed her a video too. She told someone else that the title needs to be fixed as it is a safety issue. Following day before leaving, I went to get a quick &... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your stay was impacted by maintenance concerns in your room and limited breakfast options, and we understand how these issues may have caused frustration. Your observations regarding parking and overall safety are also appreciated, as they provide valuable insight into areas that matter most to guests. It is encouraging to hear that you enjoyed the quiet environment and amenities such as the refrigerator and microwave. Your feedback will be sh... read more
No the room wasn't in good condition I had to change rooms twice the first room there was no stove, the towel rack was off the wall and the heater and air conditioner didn't work. The second room the next day when I checked out I had bug bites all over my body .soeith.bedbefbugs or fleas.
Business response:
Dear Guest, Thank you for sharing your feedback. We are deeply concerned to learn about the challenges you faced during yourstay, including maintenance issues and any discomfort you experienced. The experience you described is not typical, as strict pest control measures and cleanliness are top priorities. Your observations regarding the room conditions have been shared with the relevant team for review, and the situation will be thoroughly investigated. Feedback like yours is invaluable in helping us maintain high standards... read more
Bad experience This hotel is a dump. Other than the courteous check in, everything else is bad, bad, bad. Noisy elevator, worn/ dirty carpet, old furniture and appliances, loose shower fixture. Breakfast is a joke. The bottom of the bathroom door appears to have been chewed up by a dog. Please avoid the bad experience. Pay a little extra and use hotels closer to the airport. Extended Stay should be embarrased to list this property.
Business response:
Dear James, Thank you for staying with us and for sharing your feedback. We sincerely apologize that your stay did not meet the standards we strive to provide. While we are glad our front desk team offered a courteous welcome, we regret that other aspects of your visit were disappointing. Your comments regarding the condition of our facilities and amenities have been shared with the appropriate team members, and we are taking steps to make meaningful improvements. We appreciate you bringing these matters to our attention and... read more
Filthy walls, furniture and bathroom. Stains and substances smeared. Gross. Dirty common areas.
Business response:
Dear Chad, We appreciate you bringing this to our attention and are very sorry your stay did not meet expectations. Maintaining a clean and well-presented environment is a top priority, and we regret the condition you encountered in both your room and the shared areas. Your feedback will be promptly shared with our team so that corrective measures can be taken to prevent similar situations in the future. We sincerely apologize for the inconvenience and hope to have the opportunity to provide you with a much-improved experien... read more
The hotel was okay for a quick stay. When I got there, no one was at the front desk—I had to wait a couple minutes before someone came out from the back after tossing some sheets in the washer. No greeting, just took my info, asked a few questions, and pointed me to my room. The room itself was fine, nothing fancy. I wouldn’t recommend it for a long stay, but it works if you just need a place for the night.
Business response:
Dear Marco, Thank you for sharing your detailed feedback about your recent stay. We regret that your arrival experience did not feel as welcoming as it should have. Your comments will be used to emphasize the importance of attentiveness from the very first interaction. It is good to know the accommodations worked well for your short stay, though we also understand your perspective regarding longer visits. Your observations are truly valuable to us, and we hope you will notice improvements on a future visit. Sincerely, Hotel ... read more
Bathroom had urine smell and room had no amenities
Business response:
Dear Charles, Thank you for staying with us. We’re genuinely sorry your visit was not as comfortable as it should have been. While we regret the inconvenience with amenities, please know that our front desk can provide essentials upon request. Your comments about the bathroom have been shared with our housekeeping team so that extra attention can be given. We appreciate your feedback and look forward to the opportunity to provide a significantly improved experience during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,202 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.