Extended Stay America - Oakland - Alameda Airport

Gary 

on Expedia

5 years ago

Not Recommended Not a great experience. First of all the bed. It was absolutely horrible. One side of it was a couple inches lower than the other side. Also, when I booked I called the hotel directly about their bed situation. They said they have rooms with two queen beds and rooms with a queen bed and a pull out. They said we should be able to get at least one of our three rooms with two queen beds. When we showed up the person at the front desk said they have no rooms with two queen beds. Somebody was lying. Also, I know t... read more

Jermelah 

on Expedia

5 years ago

Just deplorable. 

Anonymous 

on Expedia

6 years ago

We booked two rooms with king size beds a month in advance. When we checked in yesterday one of the rooms given had a queen size bed. No utensils in the kitchen ...no plates...nothing....very bad experience even after booking a month in advance. 

Christian 

on Expedia

6 years ago

There was a drunk man pounding on the door on the There was a drunk man pounding on the door on the walls next to the room I was staying in room 219 the drunk guy was slammed the store all the time 

Anonymous 

on Expedia

6 years ago

Only one hanger in the closet. Not even a cup for water. No sheets or blankets for the fold-out couch--had to call the front desk to get linens. Very uncomfortable fold-out couch. Furniture was old and worn. Actual cuts in the faux leather upholstery. Do not recommend. The staff was fine. The "breakfast" was lame. Only grab and go bars, no half & half, just a non-dairy creamer. Amenities were non-existent except for easy Internet access. 

Anonymous 

on Expedia

6 years ago

Sofa bed pillows will NEVER arrive :( :( Older Caribbean lady with heavy accent and glasses is the worst. When checking me in she used someone else's reservation after telling me I didn't need to access mine, when I asked the amount on card she said it was prepaid I assumed my free night was processed. I found out after spending money I thought I saved the she just poor at her job. She attempted to flip the whole situation and say I told you it was prepaid as if it were my fault while having a slight grin. I never got the im... read more

Anonymous 

on Expedia

6 years ago

Front desk person was rude. If she doesn’t like her job she may want to get another one. 

Sarah 

on Expedia

6 years ago

Disgusting Food and bugs in the beds.