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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property listed full breakfast, but it was nothing but "Grab and Go," which was coffee, muffins and granola bars, which was very disappointing. The exercise room had some ancient equipment and the air conditioning in the room didn't work.
Business response:
Dear David, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Just say no Two good things: the staff members were very pleasant and the bed was clean and comfortable. The rest was way less than satisfactory. For someone working away from home on per diem looking to save a bit, this might be worth it. It was not suitable for a senior woman traveling alone to visit elderly family who live near the airport. The carpet in the room was way past its prime. I didn’t walk on it barefoot. The sofa fabric was visibly dirty. I sat only in the bed. The bathtub had cigarette burns on the edge. The ... read more
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Signing is they gave me the wrong room so had to go down and sit for 30 while they redid reservations. The bed was very lumpy old mattress.
Business response:
Dear Lona, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Nothing was good here
Business response:
Dear Latrise, thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide. Sincerely, Hotel Management
The elevator is filthy! Stain on the curtain and broken window.
Business response:
Sammy, thank you for taking the time to post your review of our hotel. We are sorry about the cleanliness and the maintenance issue you had while here. We regret the inconvenience this caused you. We have discussed your feedback with the respective team to ensure appropriate measures are taken. We value your business and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
The staff sucks Some of the staff rude and there elevators haven’t been working since I been here and I been here like for two weeks there washers and dryer’s don’t work good the dryer didn’t dry my clothes nobody even gave me my money back for that and the staff barely wants to do there job I don’t like rude people especially where I spend my money at!
Business response:
Brittany, thank you for letting us know about your visit. We apologize for the unsatisfactory behavior of our associates. Appropriate measures have been taken to ensure this is not repeated. We are also sorry for the elevator and washers and dryers not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope y... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.