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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience I have ever had This hotel is absolutely disgusting! Every employee we encountered was rude and did not want to be at work not willing to help us at all. We got to the hotel room the towels were dirty it smelled of mold and mildew and weed. There was no bedding on the beds and when we went to the front desk they said they didn’t have any the phone to call the front desk from our room did not work we had to use our cell phones every time we want to call them because nobody was ever at the front desk to ... read more
Business response:
Jeff, thank you for your recent review of your stay at our hotel. We were sorry to read your comments, and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; w... read more
Worst hotel experience of my life! Horrible experience! Highly recommend choosing another hotel in the area!
Business response:
Aaron, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Staff was helpful! But the place was dirty it smells and pull out bed had mold. I don’t recommend to stay.
Business response:
Marisela, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Rooms weren’t ready, no sheets available
Business response:
Jacqui, thank you for your review. We are sorry your suite was not ready upon arrival and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Car got stolen from hotel parking lot , will not recommend this place.
Business response:
Daniel, thank you for sharing your concerns with us. We take accusations of such nature very seriously, so please allow us some time to look over your comments further. You have our assurance that we will take the necessary action to ensure this is properly addressed. Sincerely, Hotel Management
The back door had the glass smashed out, houseless people stating in cars by the broken door.
Business response:
Timothy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.