Extended Stay America - Oakland - Alameda Airport

Business response:

Dear KAMAL, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for your disappointment with the comfort of our bedding, which kept it from being perfect. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many mo... read more

Business response:

Dear Alfredo, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely,Hotel Management 

Business response:

Dear Chanelle, Thank you for sharing your feedback about your stay at Extended Stay America. We are delighted our staff's security measures and helpfulness contributed positively to your enjoyment. Providing excellent customer service is our priority, and we're glad we have achieved that. We appreciate your patronage, and we hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Chanelle, Thank you for your feedback regarding your stay at Extended Stay America. We are pleased you found us to be of excellent value. We are committed to providing exceptional service to every guest, so we are delighted to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans, and we invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management