Extended Stay America - Oakland - Alameda Airport

Business response:

Janet, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Kathleen, thank you for staying with us again at Extended Stay America. We are happy knowing our comfortable accommodations and hospitality always meet your expectations for an outstanding experience! We look forward to your next visit with us, and we thank you for your continued loyalty to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our housekeeping team to see where we dropped the ball. It is our goal to provide excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management