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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff are helpful and friendly. However, the bed sheet and towels are not so clean (they have black stains) and the sink is broken and no fix. The water doesn't drain well. When walk in the hotel, there's all kinds of bad smell.
Business response:
Dear Ahsien, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management
Not much choice If we had more time to choose or it wasn't so late we would have not stayed here. Food spilled and left in the stairways, elevators no working, room was not the cleanest. Lots of hair within the mattresses, etc.
Business response:
Dear Shane, we apologize for the issues you experienced during your recent stay with us. Your feedback has been discussed with our housekeeping and maintenance team for review and action to ensure such concerns are not repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
No proper security or cameras are around. I have dents in my car from a one night stay.
Business response:
Dear Zaira, please know our top priority is the safety and security of our guests and employees. Our Security team is reliable and well trained, and we assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. Please get in touch with us at the hotel for any assistance you may require. We are very sorry this occurred during your stay, and we look forward to talking to you soon! Sincerely, Hotel Management
The staff is great and the hotel has a Target, Best Buy and several other shops next to it that you can easily walk to. They also had a young security lady who walked around the parking lot and hotel. Unfortunately the hotel is a little run down and the area is a little sketchy. There was a puddle of water in the elevator when we returned from dinner and a couple of large vehicles in the parking lot that people obviously lived in. There were no more parking spots in front of the hotel entrance so we had to park in the back a... read more
I gave this place another shot after a disappointing first stay, but I won't stay again. Basic amenities are lacking, like a trash can in the bathroom. Noisy remodeling in the next room went on past 8:00 p.m. It looked like no one had swept under the bed in weeks. Saw at least two cockroaches in my room. Back cover missing off the TV remote and the batteries kept falling out. Hallways dirty. The whole place needs a good scrubbing and a new paint job. Just seems like no one is really trying. Attractive low nightly rates, but ... read more
Business response:
Dear Amy, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an op... read more
Very friendly people with great customer service and comfortable.
Business response:
Dear britney, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to know our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,092 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.