This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was just fine.
Business response:
Dear Hugh, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
It was the same as my last stay. No grab and go breakfast, no hospitality services. Staff was friendly. Furniture such as the dresser was worn and shabby, the television actually tipped rather than being stable. The water running in the toilet was fixed promptly when I requested. The kitchen equipment, as was the case before, was not available.
Business response:
Dear MaryAnn, Thank you for choosing us again. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to the city.Sincerely,Hotel Management
Frosty The Snow Man The heater didnt work the room. And the covers in the bed was as thin as the sheets!! It was a rainy night, so the cold was even worse!! 😫
Business response:
Dear CUFFIE, Thank you for the review and for sharing your experience. We apologize for the issues you had in your guest room. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. In the future, please know our front desk staff is always available to help make the most of your stay. We have shared your comments with our team and will use them for future improvements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,092 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.