This profile has been claimed by the business owner or representative.
Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First the front staff really do a great job for what they are given to work with. The property shows wear and tear everywhere; for instance, the exit gate that is left open (and used as an entrance), the worn down carpets, scuffed up dresser, low water pressure, and mattress worn down to the support wires. Even though breakfast is listed as part of the room stay, this location has no breakfast, also no water or ice that I found. There were no extra blankets available at the front desk, and the blanket provided was exceptiona... read more
Business response:
Dear Jessica, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Everything was just fine.
Business response:
Dear Hugh, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
It was the same as my last stay. No grab and go breakfast, no hospitality services. Staff was friendly. Furniture such as the dresser was worn and shabby, the television actually tipped rather than being stable. The water running in the toilet was fixed promptly when I requested. The kitchen equipment, as was the case before, was not available.
Business response:
Dear MaryAnn, Thank you for choosing us again. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,108 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.